Marketing, Brand Awareness, and Communications

• Work closely with Marketing to create and deliver an annual communications and campaign plan for Fire Systems and, where required, FRA services.
• Provide accurate, accessible technical content for web pages, brochures, articles, case studies, presentations, webinars, social media, and campaign materials.
• Act as a visible and credible ambassador for NSI, explaining its role, standards, and benefits consistently to technical and non-technical audiences.
• Identify opportunities for thought leadership, industry commentary, speaking engagements, partnerships, and customer success stories.
• Ensure all external messaging is technically accurate, aligned with NSI's brand, and coordinated with Marketing before publication.

Events and Professional Representation

• Attend every NSI event designated for the role, representing NSI in a professional capacity and supporting delivery before, during, and after the event.
• Staff NSI exhibition stands, engage visitors, qualify potential opportunities, and ensure timely follow-up of relevant contacts and leads.
• Prepare and deliver presentations, seminars, webinars, panel contributions, and technical briefings on behalf of NSI.
• Represent NSI on relevant committees, working groups, standards bodies, and stakeholder forums, contributing constructively while protecting NSI's interests and reputation.
• Provide concise internal reports on material developments, decisions, risks, opportunities, and actions arising from external meetings and events.

Auditor Development and Delivery

• Complete the required auditor training, mentoring, witnessing, and authorisation process for assigned NSI Fire Systems schemes within an agreed timescale.
• Once authorised, complete no fewer than 20 audit days in each financial year; any variation must be agreed in advance with the relevant senior manager.
• Maintain auditor competence through CPD, calibration, witnessed activity, and appropriate exposure to a range of customers and audit situations.
• Use audit experience to strengthen scheme guidance, marketing insight, customer understanding, and the practical effectiveness of NSI's requirements.
• Plan audit commitments with Operations so they support business need without compromising scheme-management, event, or business-development responsibilities.

Collaboration, Planning, and Continuous Improvement

• Work collaboratively across Technical, Operations, Marketing, Sales, Customer Services, and senior leadership, providing clear priorities and timely input.
• Manage projects and agreed actions to time, quality, and budget, escalating risks or dependencies appropriately.
• Maintain an effective CPD plan and demonstrate current professional competence across the role's technical and commercial responsibilities.
• Promote a customer-focused, evidence-led, and continuous-improvement culture while exemplifying NSI's values and expected standards of conduct.

Key Measures of Success

• Fire Systems schemes remain technically current, effectively governed, and supported by accurate controlled documentation.
• Agreed growth, pipeline, enquiry, application, and approval objectives are achieved or demonstrably progressed.
• NSI's Fire Systems profile and stakeholder reach increase through effective campaigns, events, presentations, and industry engagement.
• Event and committee activity produces clear intelligence, professional representation, and timely follow-up.
• Effective FRA scheme cover is maintained whenever required, with no avoidable loss of service or technical control.
• Auditor authorisation is achieved and at least 20 audit days are completed annually thereafter.
• UKAS, complaints, technical enquiries, and internal projects are supported accurately and within agreed timescales.

Skills & Experience

Essential

• Strong knowledge and practical experience of the UK fire systems sector, including relevant standards, codes of practice, regulation, and third-party certification.
• Knowledge of BAFE SP Schemes, or the technical capability and commitment to develop full scheme-management competence rapidly.
• Demonstrable experience of business development, stakeholder engagement, or market development, with the ability to turn relationships into measurable opportunities.
• Credibility and confidence when representing an organisation externally, including on exhibition stands, committees, panels, and speaking platforms.
• Excellent written and verbal communication skills, with the ability to translate technical information for different audiences.
• Ability to work productively with Marketing and Sales on campaigns, content, customer engagement, and opportunity development.
• Strong relationship-building, influencing, networking, and negotiation skills.
• Ability to manage schemes, projects, competing priorities, and detailed controlled documentation in a structured way.
• Commitment and aptitude to train, qualify, and maintain competence as an NSI auditor.
• Sound judgement, integrity, and the ability to identify and manage actual or potential conflicts of interest.

Desirable

• Working knowledge of Fire Risk Assessment certification, including BAFE SP205 or equivalent arrangements.
• Previous experience as a certification, inspection, or management-systems auditor.
• Experience of scheme ownership, product management, technical governance, or UKAS-accredited certification.
• Current or previous membership of relevant fire-sector committees, working groups, or professional bodies.
• Experience of designing or delivering technical training, webinars, conference presentations, or thought-leadership content.
• Relevant fire, engineering, auditing, or professional qualification.

Other Requirements

• Hold a full, valid UK driving licence.
• Be willing and able to travel throughout the UK, including regular overnight stays and occasional early-morning or evening commitments associated with events.
• Attend all NSI events and external meetings designated as part of the role.
• Maintain professional standards, confidentiality, and impartiality at all times.
• Undertake other reasonable duties consistent with the purpose and seniority of the role.