HSBC
Head of Production for Finance, Traded Risk and Supervision IT
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Ready to shape production stability across Finance, Traded Risk and Supervision Technology?
Why HSBC
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Role
As Head of Production for Finance, Traded Risk and Supervision IT you’ll own governance, control and operational excellence across the production estate for FSTR Technology. This role helps ensure production stability and service resiliency so internal teams and external clients can complete business processes without interruption. You’ll be a key point of accountability for infrastructure performance, stability and risk and control across a cross-asset technology landscape. With regular engagement at very senior levels across Business and Technology you’ll set clear expectations on incident management, service disciplines and follow-through. Success means fewer business-impacting incidents, faster recovery when issues occur and stronger long-term fixes through effective problem management. You’ll also strengthen reporting and insight so teams can focus effort where it improves service performance and resiliency most.
What you'll be doing
- Own production governance and operational oversight across the FSTR Technology production estate
- Oversee incident response and lifecycle management with clear, timely communication to business partners
- Manage escalation and decision-making support during production incidents for key stakeholders
- Chair incident review meetings and production reviews with key business stakeholders
- Embed problem management follow-up for business-impacting incidents to secure root cause and long-term fixes
- Ensure production service processes align to Service Management controls with ongoing monitoring of disciplines
- Chair data governance review sessions and ensure strong operational oversight across the production estate
- Devise analysis and reporting to identify trends and hotspots including balanced scorecards, monthly production reviews and RTB cost analysis
- Build continual improvement into day-to-day operations to strengthen service performance and resiliency
- Coordinate infrastructure delivery and performance across value streams in partnership with internal and external technology teams and HSBC infrastructure groups
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What we're looking for
- Bring proven experience managing incident response end-to-end including escalation, communications and root-cause outcomes
- Demonstrate relationship management across business lines, internal and external technology teams and HSBC infrastructure groups
- Apply strong technical expertise across software development and infrastructure to support effective decision-making in production
- Navigate the complexity of Corporate and Investment Banking technologies and infrastructure to maintain stable services
- Establish governance, risk and control disciplines across a production estate with consistent follow-through
- Create reporting and operational insight that identifies trends, hotspots and improvement priorities
- Deliver outcomes in a global or regional role within a large matrix organisation
- Partner effectively with senior stakeholders across Business and Technology to align priorities and execution
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Owning Operational Excellence
This is a highly visible opportunity to set the standard for production stability and service resiliency across Finance, Traded Risk and Supervision Technology. You’ll work closely with senior business partners and technology teams to improve how incidents are handled, how services are governed and how issues are prevented in the first place. The work spans technical decision-making, operational control and the routines that keep critical services stable. If you want to make a measurable difference to service performance across a complex estate we’d like to hear from you.
Diversity and Inclusion
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Accommodations
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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