MCS Group | Your Specialist Recruitment Consultancy
Head of Professional Services - Software
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Head of Professional Services
Location: Belfast (Hybrid)
Are you an experienced professional services leader looking for the opportunity to build, scale and lead a customer-focused technology services function?
We're partnering with an established technology organisation seeking a Head of Professional Services to take ownership of its implementation and delivery function - driving customer success, commercial growth, operational excellence, and the continued development of the professional services offering.
This is a fantastic opportunity for a commercially minded leader who enjoys combining people leadership, customer engagement, technology delivery, and revenue growth within a growing software environment.
The Role
As Head of Professional Services, you will lead and develop the organisation's professional services function, managing a team of implementation consultants responsible for software deployments, customer onboarding, consultancy engagements, and ongoing customer outcomes.
You will have ownership of the function's performance, including team development, delivery quality, customer relationships, utilisation, and growth of billable services.
You will play a key role in shaping the future direction of the services function, improving delivery capability, developing scalable processes, and identifying opportunities to expand the organisation's customer offering.
This role will suit someone who has successfully led implementation, consulting, or professional services teams and enjoys building high-performing functions while remaining close to customers and commercial opportunities.
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Key Responsibilities
- Lead and develop a professional services team delivering customer implementations, consultancy, and onboarding services.
- Own the operational and commercial performance of the professional services function.
- Drive growth of billable services through consultancy, training, and additional customer engagements.
- Build strong relationships with customers, acting as a trusted advisor and escalation point.
- Oversee successful delivery of software implementations, upgrades, and transformation projects.
- Manage resource planning, utilisation, forecasting, and delivery capacity.
- Improve processes, governance, and ways of working to support scalable growth.
- Partner closely with Sales, Product, Engineering, and Support teams to deliver exceptional customer outcomes.
- Mentor and develop team members, creating a culture of continuous improvement and accountability.
- Identify opportunities to enhance service offerings and improve customer value.
About You
We're looking for an experienced professional services, consulting, or delivery leader with a strong track record of building and leading customer-facing technology teams.
You will have experience across:
- Leading professional services, implementation, consulting, or customer delivery functions.
- Managing and developing teams of consultants, implementation specialists, or technical delivery professionals.
- Delivering complex software implementations, SaaS solutions, or technology transformation programmes.
- Growing billable services and improving commercial performance.
- Managing customer relationships and engaging with senior stakeholders.
- Resource planning, utilisation management, and delivery forecasting.
- Building operational processes, governance, and scalable delivery models.
- Working closely with Sales, Product, Engineering, and Customer Success teams.
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You'll bring a commercial mindset, strong leadership capability, and the ability to balance customer outcomes with business growth. You'll be someone who enjoys building teams, improving how services operate, and creating a high-performing professional services function.
What's On Offer?
- Opportunity to lead and shape an established professional services function.
- Significant influence over customer delivery strategy and future service growth.
- Leadership role within an ambitious and growing technology organisation.
- Competitive salary plus an attractive bonus package.
- Hybrid working environment in Belfast.
- Opportunity to build and scale a professional services offering with real commercial impact.
- A role with autonomy, visibility, and the ability to make a significant difference.
If you're an experienced professional services leader who enjoys building teams, delivering technology solutions, and driving customer and commercial success, we'd love to hear from you.
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