Knight Frank
Head of Programme & Solution Delivery
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Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.
We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
Who we are
Founded in 1896, Knight Frank was registered as Knight Frank LLP, a Limited Liability Partnership, on 3 November 2003 in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world’s leading independent real estate consultancies.
But more than anything, we’re experts. From luxurious residential developments to iconic skyscrapers, prestigious landmarks to historical rural estates, we’re operating at the top of our field, influencing the fabric of communities and shaping the skylines of tomorrow.
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What the role will entail
Lead the Programme and Solution Delivery capability, owning the end-to-end delivery portfolio and ensuring technology investment is translated into measurable business outcomes. The role is accountable for shaping, prioritising and delivering the portfolio aligned to business strategy, whilst leading Programme Managers, Business Analysts and delivery resources across a matrix organisation and partner ecosystem.
Working closely with Technology leadership, Business Partners, Architecture, IT Ops, BPs, Security and external delivery partners, the role provides the leadership, governance and execution capability required to successfully deliver strategic programmes, projects and transformation initiatives
Key Accountabilities
Portfolio Leadership
- Lead the delivery portfolio, ensuring alignment to business strategy, organisational priorities and investment objectives.
- Maintain visibility of what is being delivered, when it will be delivered and who is accountable for delivery.
- Drive portfolio prioritisation, dependency management, resource planning and delivery governance.
- Provide clear reporting on delivery performance, risks, milestones, benefits and investment outcomes.
Programme & Solution Delivery
- Lead the successful delivery of strategic programmes, projects and technology-enabled business change initiatives.
- Oversee programme mobilisation, planning, governance and execution from concept through to value realisation.
- Ensure solutions are shaped effectively, balancing business outcomes, risk, cost and technical considerations.
- Establish consistent delivery standards, methodologies and controls across the portfolio.
Leadership & Capability Management
- Lead and develop a team of Delivery Leads, Programme Managers, Project Managers and Business Analysts.
- Build a high-performing delivery capability with clear accountabilities, standards and career pathways.
- Create a culture of ownership, collaboration, continuous improvement and delivery excellence.
- Ensure the right mix of permanent, contract and partner capability is available to meet portfolio demand
Stakeholder & Partner Management
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- Act as the senior delivery partner for business and technology stakeholders.
- Work across a matrix organisation to align business sponsors, technology teams and delivery resources around common outcomes.
- Manage strategic delivery partners and suppliers, holding them accountable for performance, quality and value.
- Influence senior leaders to make informed investment, prioritisation and delivery decisions.
Governance & Operating Model
- Establish and embed effective portfolio and programme governance.
- Drive consistency in demand management, prioritisation, funding decisions and delivery reporting.
- Ensure resource capacity, delivery readiness and investment decisions are aligned.
- Support the evolution of the technology portfolio and operating model.
Key Outcomes
- A well-governed and prioritised portfolio aligned to strategic objectives.
- Predictable, high-quality delivery of programmes and change initiatives.
- Improved visibility of delivery progress, risks, dependencies and benefits.
- Effective utilisation of internal, matrix and partner resources.
- Strong business confidence in Technology's ability to shape and deliver change.
- Realisation of agreed business value and strategic outcomes.
Experience & Skills
- Significant experience leading enterprise portfolios, programmes and technology transformation (15 years + of experience in similar environments leading company wide transformations)
- Proven leadership of Programme Managers, PMOs, Business Analysts and multi-disciplinary delivery teams.
- Strong stakeholder management and executive communication skills.
- Experience operating within matrix organisations and managing external delivery partners.
- Demonstrable success delivering complex business and technology change initiatives.
- Expertise in portfolio management, governance, resource planning, financial oversight and benefits realisation.
- Experience of delivering a portfolio of change including CRM, Data and Digital across a global and local operating model
This role is ultimately accountable for turning strategy into delivery, ensuring the organisation has the leadership, capability, governance and execution focus required to deliver its portfolio successfully.
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
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