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Responsibilities:
Trader Lifecycle & Risk
- Oversee the evaluation-to-funded pipeline: onboarding, KYC, transitioning traders from simulated challenges to live/funded accounts
- Enforce trading rules and risk parameters (drawdown limits, breach detection, rule violations) across the trader base
- Compile firmwide and individual trader metrics and reports; monitor overall exposure
Payouts & Finance Operations
- Manage the payout process end-to-end: verification, approvals, fraud checks, payment scheduling
- Coordinate with relevant teams on capital allocation, revenue reconciliation, PSP relationships etc
Technology & Platform
- Own the operational stack: trading platform requirements for prop, dashboards, CRM, back-office tooling
- Ensure uptime, data integrity, and rapid troubleshooting of execution/feed issues; bridge traders, support, and dev teams
Team & Vendor Management
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- Lead support, risk, and onboarding staff; set SLAs, SOPs and performance standards
- Where needed; manage third-party vendors involved in Operations such as payment providers, platform suppliers, PropTech etc
Process & Scale
- Assist in building repeatable, documented workflows and automations to reduce manual load as the trader base grows
- Drive continuous improvement across operations, onboarding, compliance, and support functions
AI Tooling
- Assist in the deployment, training, and ongoing improvement of AI tools across the operation — from customer support and onboarding to finance, risk, and internal ops workflows
- Curate and maintain the knowledge bases that feed these tools so outputs stay accurate as products and rules evolve
- Define what AI handles autonomously vs. what escalates to a human, especially for sensitive or high-risk actions
- Monitor performance (accuracy, reliability, resolution rates, user satisfaction) and run feedback loops to retrain on failure cases
- Set guardrails and compliance controls so CS AI tools stay within policy, protect data, and don't take unauthorised actions
- Keep an auditable record of prompts, model changes, and policy updates so AI behaviour remains traceable
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Innovation & Ideation
- Contribute to the ongoing innovation of the project, bringing prop-industry experience to bear on new product and feature development
- Advance ideation for sales initiatives, drawing on knowledge of what drives trader acquisition and conversion in the space
- Input on branding and marketing concepts, helping shape positioning that resonates with the trader base and differentiates from competitors
- Act as a sounding board for strategy, spotting opportunities and gaps informed by hands-on experience across the prop ecosystem
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Skills
Risk Management
Trader Onboarding
KYC
Financial Operations
Payment Processing
CRM Management
Vendor Management
AI Implementation
Process Automation
Strategic Planning
Product Development
Compliance
SLA Management
Performance Metrics
Prop Trading Operations
Stakeholder Management
Location