Bruntwood
Head of Property Management
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At Bruntwood, we are led by one purpose: Creating Thriving Cities
Our deep connection with the cities we work in sets us apart; and for more than fifty years, everything we have achieved has been with this purpose in mind.
We create buildings, workspaces, innovation, retail, tech and science facilities that are connected, balanced, sustainable and inclusive. Places people want to live, work and play in.
Some examples of our varied portfolio include: Booths Park, Lancastrian House, Stretford Mall, Stamford Quarter
Ways of working:
Our culture is built around working together in teams in the office. We've designed our spaces to maximise collaboration, team interaction and productivity to drive our purpose of Creating Thriving Cities. We truly believe we can't create thriving cities from home. Instead, we need to work right in the heart of them, experience them, understand their dynamics and be very much part of them. This shared sense of commitment and purpose is a core part of our culture.
You’ll be based at our head office based in the heart of Manchester City Centre - Union on Albert Square.
Job purpose:
You’ll be an integral member of the Asset and Property Management team reporting directly into the Head of Asset Management. The role will lead on Property Management matters for the Bruntwood business, providing specialist expertise across the Commercial Office and JV Shopping Centre portfolios.
What we’re looking for:
- Experience leading a Property Management function, ideally within commercial property, including management of large multi-let buildings with mixed commercial and retail uses.
- Experience in creating and managing service charge budgets including multiple schedules, ensuring apportionments are correctly set up.
- Showing a proactive approach to develop collaborative relationships across inter-departmental teams as well as external stakeholders. Being the subject matter expert in the team.
- You’ll have embedded best practice across property portfolios within property management. Collaborating with finance teams to drive portfolio wide efficiencies
- Self sufficient with a hunger to be creative and drive improvement across processes and ways of working.
- Managing customer queries related to Service Charge and Property Management matters.
- Experience in service charge analysis for buildings against industry benchmarks and advising on potential savings or service improvements.
- It’s crucial you are driven by influencing change and are passionate about what you do. This role will be influential and offer you the opportunity to have a big impact on the portfolio, and to support a wide range of colleagues.
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What will you be doing:
- Lead on service charge budget setting, reconciliation, and customer communication, working closely with the finance team to define the timetable for delivery.
- Responsible for accurate building Scheduling within Service Charge budgets.
- Responsible for driving and coordinating service charge performance reports, reviewing and supporting regional teams in identifying improvements.
- Oversee the ongoing Service Charge management, ensuring any queries are dealt with appropriately.
- Take responsibility for driving service charge performance reports, reviewing and supporting regional teams in identifying and implementing operational improvements.
- Provide general Property Management advice on building maintenance and Health and Safety matters, coordinating appropriate action.
- Identify and articulate property management requirements for system improvement projects, acting as the key stakeholder in the evolution of Salesforce and internal workflows.
- Work closely with Asset Managers and Commercial teams, providing Property Management support in order to aid the successful delivery of Asset Plans and Leasing activity.
- Work closely with the Operations team and Supplier Management team to identify any procurement savings, service improvements from existing suppliers and alternative ways to deliver services.
- Regularly review Service Charge and building expenditure versus budget throughout the year, liaising with site and Operations colleagues for accurate understanding on spend.
- Review service charge rates against the market and be able to support or lead on customer conversations to demonstrate value.
- Property Management lead on new acquisition due diligence and mobilisation or disposal process.
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What we offer:
- 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
- Company bonus - paid annually
- 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
- Sabbatical of up to 12 months so you can take a career break after five years with us
- Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity / shared parental leave - 26 weeks fully paid leave
- Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill
On our careers page you’ll find our benefits calculator, where you can select what benefits you’d use to calculate the savings you’d make.
In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £30m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.
We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email talent@bruntwood.co.uk for an update.
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