dnevo Partners
Head of Property Services Repairs & Maintenance
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Interim Head of Property Services – Repairs & Maintenance £700 per day – Umbrella Inside IR35 | Hybrid Working
We are supporting a large social housing organisation with the appointment of an experienced Interim Head of Repairs & Maintenance.
This is a senior leadership role with responsibility for transforming and improving a high-volume responsive repairs, voids and minor works service. You will lead a substantial operational workforce, including a Direct Labour Organisation and specialist contractors, while improving productivity, resident satisfaction, commercial performance and regulatory compliance.
Key responsibilities
- Provide strategic and operational leadership across responsive repairs, voids and minor works
- Lead and develop operational, repairs, scheduling, customer service, contract and commercial management teams
- Develop and implement a clear repairs and maintenance strategy
- Drive a strong Right First Time culture across the service
- Improve workforce productivity, utilisation and operational performance
- Ensure emergency and routine repairs are completed within contractual timescales
- Manage multi-million-pound budgets and improve cost-per-repair performance
- Oversee specialist contractors, SLAs, KPIs and contract performance
- Improve resident satisfaction and reduce complaints, disrepair cases and service failures
- Lead responses to regulatory and Housing Ombudsman findings
- Ensure compliance across health and safety, gas, electrical, fire, asbestos, water hygiene, CDM and building safety requirements
- Deliver service improvement and organisational change programmes
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Required experience
You will need significant senior leadership experience within social housing repairs and maintenance, including:
- Leading large responsive repairs and voids services
- Managing a Direct Labour Organisation and subcontractor supply chain
- Responsibility for significant repairs and maintenance budgets, ideally £20m+
- Strong commercial, contractor and performance management experience
- Excellent knowledge of Schedule of Rates
- Leading service transformation and performance improvement
- Improving resident experience within a complex housing environment
- Strong knowledge of housing, building safety, disrepair, damp and mould, and health and safety legislation
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A relevant qualification in building surveying, construction, housing or engineering would be advantageous, as would membership of RICS, CIOB or CIH.
This role requires a credible and visible leader who can quickly assess the service, establish clear operational grip and deliver measurable improvements in productivity, value for money and resident outcomes.
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