Lloyds Banking Group
Head of Protection Intermediary Distribution.
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Head of Protection Intermediary Distribution
Location: Remote with travel across the UK.
Hours: Full-time
This opportunity goes beyond a typical senior sales role. It involves heading a major growth channel for Scottish Widows, expanding our presence in the protection market, and assisting more clients in securing their financial future. Lloyds Banking Group serves 26 million customers, yet fewer than 10% own an Insurance, Pension or Investment product with us. Across the UK, half of mortgage holders lack life cover and 9 in 10 people remain without critical illness cover. The potential to drive meaningful change is substantial.
Reporting to the Protection Director, you'll be setting the direction for intermediary distribution and translating ambition into a clear commercial strategy. Leadership will be demonstrated by guiding the team and partners toward common goals. Decision-making, prioritising opportunities, questioning existing approaches, and building relationships to grow a profitable, sustainable business are key responsibilities.
You'll be a recognised leader in the market and within Scottish Widows and will represent our Protection business with principal intermediary firms, guide proposition and distribution selections, and set the stage for the team to deliver their best.
Your mandate
- Own and deliver the intermediary distribution strategy, with clear accountability for profitable growth, quality, persistency, and market share.
- Shape the agenda, not simply complete it. Identify where we should compete, where we should invest, and which opportunities will create the greatest customer and commercial value.
- Build and lead strategic relationships with the UK's major protection intermediary businesses, securing stronger partnerships and panel positions where appropriate.
- Develop new distribution frameworks and market routes, collaborating closely with Halifax Intermediaries and other areas within Lloyds Banking Group.
- Use insight and management information to spot opportunities, make confident trade-offs, and intervene early where performance is off track.
- Lead service recovery and complex partner issues, protecting customer outcomes, relationships, and our commercial interests.
- Influence proposition, pricing, service, and technology priorities by bringing a clear market and adviser perspective into Scottish Widows.
- Create a high-performing, commercially curious team that understands the strategy, owns outcomes, and has the confidence to act.
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How we expect you to lead
- Create clarity - Concentrate on what is most important. Set priorities, make decisions, and clarify expectations, then communicate them clearly and promptly.
- Bring drive and passion - Be visible, ambitious, and energising. Push boundaries responsibly and bring momentum to the work that matters!
- Build trust - Encourage others, celebrate accomplishments, and build a space where people are comfortable to express ideas, explore, learn, and grow.
- Function as a cohesive unit - Put collective success ahead of individual agendas. Collaborate generously and solve problems across boundaries.
- Own outcomes - Take accountability from strategy through to delivery. Make decisions, remove blockers, and surface risks early.
- Challenge with respect - Be direct, curious, and constructive. Challenge assumptions and established ways of working while maintaining positive intent.
What you'll need
- Deep knowledge of the UK protection intermediary market, including the relevant regulatory, technical, and legislative environment.
- A strong track record of delivering growth and translating strategy into measurable outcomes.
- Recognised reputation and solid market presence, highlighting excellent senior relationship leadership and an ability to influence with impact.
- Experience of leading, developing, and empowering a team to deliver stretching commercial and customer outcomes.
- Strategic judgement, with the capacity to recognize opportunities, focus investment, and make definite choices.
- Strong commercial and analytical skills, applying insight and data to inform decisions and oversee performance.
- The confidence and tenacity to challenge the status quo, resolve complex issues, and remove blockers to growth.
- An articulate, authentic, and engaging leadership style that brings energy, ambition, and personality.
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It would be useful if you also bring:
- Knowledge of Scottish Widows' primary competitors and current developments in the Protection market.
- Understanding of the mortgage and wealth markets and how they can support our wider growth ambitions.
Why Lloyds Banking Group?
Like the modern Britain we serve, we're evolving. Investing billions in our people, data, and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey, and you will too!
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
If you're excited by the thought of becoming part of our team, get in touch.
We'd love to hear from you.
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