PH Care Group
Head Of Quality
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Company Description
PH Care Group is a family-operated organisation dedicated to providing high-quality, compassionate, and person-centred care for older adults in a homely environment.
The group focuses on creating warm, supportive care homes where residents feel safe, respected, and able to live in the way they wish. Services include personalised care, support with daily living, medication management, and engaging social activities tailored to individual needs.
PH Care Group is committed to meeting and exceeding industry regulations, consistently upholding high standards of care. The organisation emphasises independence, meaningful relationships, and a positive outlook on life for every resident.
Role Description
This is a full-time role for someone who will lead the development, implementation, and continuous improvement of quality standards and care practices across PH Care Group’s homes. Day-to-day responsibilities include:
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- Designing and maintaining quality assurance frameworks
- Conducting internal audits and inspections
- Monitoring compliance with regulatory requirements
- Analysing quality data to identify trends and areas for improvement
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The role will collaborate closely with home managers and multidisciplinary teams to:
- Embed person-centred care
- Support staff training on best practice
- Ensure policies and procedures are clearly communicated and consistently applied
The Head of Quality will also:
- Prepare reports for senior leadership
- Contribute to strategic planning
- Act as a key point of contact during external inspections and accreditation processes
Qualifications
- Proven experience in quality management or clinical governance within health or social care, ideally in residential or elderly care settings.
- Strong understanding of relevant care sector regulations, compliance standards, and best practice guidelines (e.g., CQC or equivalent frameworks).
- Demonstrated skills in auditing, risk assessment, incident review, and continuous improvement methodologies.
- Ability to develop and implement quality policies, procedures, and performance indicators across multiple sites.
- Excellent communication and interpersonal skills, with the ability to influence, coach, and support care teams at all levels.
- Experience in data analysis and report writing to inform decision-making and present quality outcomes to senior stakeholders.
- Strong organisational and time management skills, with the capacity to manage multiple priorities and projects.
- Commitment to person-centred care, safeguarding, and promoting dignity, respect, and independence for residents.
- Relevant professional qualification in nursing, social care, health management, or quality management, or equivalent experience.
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