Mencap
Head of Quality Assurance
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Are you passionate about driving high quality, person-centred care and using insight, assurance and improvement to make a meaningful difference to people's lives?
At Mencap, our ambition is for every person we support to receive the highest quality support. We are seeking an experienced and strategic leader to join our Governance and Quality Directorate as our Head of Quality Assurance. Reporting to the Director of Quality, you will lead Mencap's quality assurance and improvement approach across a complex national organisation.
In this role, you will be responsible for leading our Quality Assurance Framework, including our audit programme, quality intelligence and organisational learning. You will ensure that insights from audits, incidents and reviews are translated into meaningful improvements in practice, helping to drive safer, more consistent and person-centred support across Mencap.
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You will provide clear and insightful assurance reporting to senior leaders, executives, committees and trustees and will lead a talented quality assurance team, building capability, specialist expertise and a culture of continuous improvement. You will also support the development and embedding of evidence-based approaches, including Positive Behaviour Support and quality of life measures.
We are looking for someone with significant experience in quality assurance, practice, audit, inspection or compliance. You will have a strong understanding of social care regulation and quality standards, excellent analytical and leadership skills, and a track record of delivering sustainable improvements that improve outcomes for people.
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This is an exciting opportunity to influence quality at a national level, shape organisational learning and help ensure that people supported by Mencap receive the highest possible standards of care and support.
This isn't just a job. It's a chance to help change the lives of people with a learning disability and their families. If you're passionate about making a difference, we'd love to hear from you.
Mencap is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues to share this commitment. Successful applicants will be subject to appropriate pre-employment checks, including references and, where applicable, an enhanced DBS check.
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