Wrightbus
Head of Quality & Systems
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We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications.
All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future.
This position will be located at Ballymena
The Job Summary:
Wrightbus, a fast-moving company that has experienced significant growth over the past year, is seeking a Head of Quality and Systems to lead the design, implementation, and management of its ISO 9001 Quality Management System. The role is responsible for ensuring compliance with quality standards and best practices, while overseeing quality control activities, audits, non-conformance investigations, corrective actions, and quality reporting across the business.
The Role:
Strategy and Development
- Responsibility for Quality activities across the business, including monitoring and reporting on KPIs to ensure projects are delivered on cost, on time, and to the highest quality standards.
- Drive continuous improvement through developing and progressing quality systems and operational processes.
- Develop and implement technical improvement strategies in response to non-conformances raised through audits and customer complaints.
- Lead and manage the quality function from new product conception through to warranty analysis.
- Drive culture change and business performance improvement to deliver strategic goals
Quality Assurance Functions
- Lead internal ISO 9001 QMS audits and participate in external and third-party audits.
- Plan and lead 3rd party ISO and COP audits.
- Update, revise, implement, and maintain the Quality Management System (QMS) and associated procedures.
- Build and maintain relationships with external auditors to ensure effective implementation of quality systems, processes, methods, and tools.
- Lead quality objectives and support new customer contracts and NPI projects.
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Quality Control
- Investigate and resolve non-conformances, identify root causes, and implement corrective actions.
- Communicate quality matters effectively with internal and external stakeholders.
- Incorporate lessons learnt into new customer contracts and quality documentation.
- Train others in quality systems and procedures.
- Undertake internal audits, maintain records, analyse quality trends, and report against agreed quality metrics.
Risk Management
- Monitor and review internal controls to ensure compliance with regulatory, legislative, and best practice requirements.
- Implement and maintain risk management, assurance, and business continuity frameworks.
- Risk assess compliance, quality, and legality requirements, introducing process improvements and training where required.
- Investigate customer complaints and establish effective corrective and preventative actions to prevent recurrence.
People Management
- Encourage, manage, and develop the Quality Control team, driving teamwork and improved performance.
- Develop strong communication between teams to support change and continuous improvement.
- Ensure compliance with health, safety, environmental, organisational, and ethical requirements.
- Provide leadership, coordination, coaching, and training to enable achievement of operational and financial metrics.
- Conduct performance reviews and manage people-related matters in conjunction with HR requirements.
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The Requirements:
- Third level qualification in Engineering or a related discipline (or equivalent)
- Minimum of two years’ complex/escalated complaints handling experience with performance management and/or quality assurance experience
- Experience of leading a quality team
- Significant experience of operating within ISO Quality Management Systems
- Experience of implementing or creation of quality management system (QMS)
- Extensive knowledge and experience of manufacturing, engineering, and Quality Management Systems
- Proven track record of people management, working with staff, customers, and suppliers
- Ability to lead, manage, monitor, and present progress reports through quality management systems and reporting of KPI’s
- Practical experience and demonstrable knowledge of third-party auditing and compliance with relevant certification and accreditation standards
- Proven experience of working in a similar leadership role
- Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers
- Excellent change management skills with the ability to engage stakeholders to drive change
Benefits Include:
- 7% employer pension contribution
- 10% discretionary annual bonus
- £10,148 car allowance
- Private medical insurance for the employee
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