London Borough of Hounslow
Head of Regulatory Services
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About Us At Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
This is an exciting opportunity to be part of our Regulatory Services team as Head of Regulatory Services.
You will act as the Council’s professional lead for Regulatory Services, providing strategic leadership across a broad range of statutory and regulatory functions.
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As a key service within the Environmental Services directorate, you’ll lead and support teams to deliver high-quality, resident-focused services, ensuring the Council meets its statutory responsibilities while continuing to improve service quality, efficiency and outcomes for residents, businesses and partners.
This role offers the opportunity to use your technical expertise, leadership skills and strategic judgement to influence how Regulatory Services develops, ensuring it remains responsive, professional and focused on delivering positive outcomes for Hounslow.
About The Team You’ll Be Working In
Regulatory Services plays a vital role in protecting residents, supporting businesses and ensuring compliance across the borough. The service brings together a wide range of statutory functions including licensing, trading standards, food safety, health and safety, regulatory enforcement, animal welfare, contaminated land and pest control.
Reporting directly to the Director of Environmental Services, the Head of Regulatory Services, will be a member of the Directorate Leadership Team, working across services to improve outcomes for residents, break down organisational barriers and drive high-quality, efficient service delivery. You’ll work closely with senior leaders, elected members, partner agencies, residents, businesses and stakeholders to shape policy, strengthen compliance, develop effective partnerships and lead change across the service.
Leading a team of specialist managers and professional officers, you will provide strategic direction, technical expertise and visible leadership across the service, to help ensure the Council meets its statutory responsibilities while continuously improving the way services are delivered.
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This is a collaborative, resident-focused team committed to innovation, continuous improvement and delivering positive outcomes for Hounslow residents and businesses.
About You
If the points below resonate with you, we’d love you to put in an application:
- You’re a qualified, confident professional lead who can provide clear advice, expertise and direction at a senior level.
- You can build trust with colleagues, elected members, partner organisations, residents and businesses.
- You’re comfortable making decisions, leading change and supporting improvements across multi-function teams and services.
- You’re accredited to one or more regulatory services in scope, organised and analytical, with the ability to interpret complex information and present it clearly to different audiences.
- You take responsibility for your own continuous professional development and keep up to date with current thinking, legislation and best practice in your field.
- You are committed to Hounslow’s values, equality, and can help create a positive, inclusive and resident-focused service.
Read more about the work you’ll be doing in the Role Profile.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact: Melanie Fontinelle, Acting Director Environmental Services
Email:
Telephone: 07976877787
Interviews for this job will be held during week commencing: 7th September 2026.
Email:
Telephone: 07976877787
Interviews for this job will be held during week commencing: 7th September 2026.
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