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Head of Retail
Location: HQ Chipping Sodbury (with regular travel to stores)
Reports To: CEO
Employment Type: Full-time
Role Overview
Goose & Gander is entering an exciting new chapter in its retail journey. As our retail estate continues to grow, we're looking for an experienced and commercially driven Head of Retail to take full ownership of the function and build the foundations for the next stage of expansion.
This is far more than a retail operations role. It's an opportunity to shape the future of retail at Goose & Gander. We are looking for someone who can bring stability, structure, and commercial discipline to an evolving retail business, creating the processes, standards, and leadership needed to support sustainable long-term growth.
Reporting directly to the CEO, you will own every aspect of our retail operation, from commercial performance and new store openings to operational excellence, customer experience, and team development. You'll have the autonomy to make decisions, implement best-in-class retail practices, and build a high-performing retail function that is scalable as the business continues to expand.
This is a rare opportunity for an ambitious retail leader to make a lasting impact by defining what great retail looks like at one of the UK's fastest-growing lifestyle brands.
Key Responsibilities
Retail Strategy & Growth
- Define and own the retail strategy, aligning it with the wider business objectives and long-term vision.
- Build the structure, processes, and operational framework required to support continued retail growth.
- Identify opportunities to improve performance, profitability, customer experience, and operational efficiency.
- Support the identification, planning, and successful launch of new retail locations.
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Commercial Performance
- Own the retail P&L and drive profitable growth across the retail estate.
- Set, monitor, and optimise key retail KPIs including sales, conversion, ATV, UPT, footfall, and payroll.
- Analyse trading performance, customer insights, and commercial trends to drive decision-making.
- Deliver regular reporting and strategic recommendations to the senior leadership team.
Store Operations & Standards
- Ensure all stores operate to the highest standards of customer service, visual merchandising, and brand presentation.
- Develop and maintain clear operational policies, procedures, and best practices across the estate.
- Oversee stock management, inventory accuracy, replenishment, and loss prevention.
- Ensure full compliance with health & safety, cash handling, and operational controls.
New Store Development
- Lead the end-to-end delivery of new store openings.
- Work closely with internal teams and external partners to ensure stores are delivered on time and to brand standard.
- Oversee store layouts, operational setup, merchandising, staffing, and launch plans.
- Support post-opening performance reviews and continuous improvement.
Leadership & People Development
- Lead, inspire, and develop store managers and retail teams.
- Build a high-performance culture focused on accountability, customer experience, and commercial excellence.
- Oversee recruitment, onboarding, training, succession planning, and ongoing development.
- Act as the senior point of support and escalation for the retail team.
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Cross-Functional Collaboration
- Work closely with Marketing, Product, Operations, Finance, and People teams to ensure alignment across the business.
- Support retail campaigns, product launches, and seasonal initiatives through effective planning and execution.
- Champion the voice of retail within the wider business and ensure stores remain a key driver of the Goose & Gander brand experience.
What We're Looking For
- Significant senior retail leadership experience within a multi-site retail business.
- Proven experience growing and scaling retail operations.
- Strong commercial acumen with experience managing budgets, KPIs, and P&L performance.
- A strategic thinker who is equally comfortable rolling up their sleeves and getting stuck into operational detail.
- Outstanding leadership skills with a track record of building, developing, and motivating high-performing teams.
- Excellent organisational and project management skills.
- Passion for delivering exceptional customer experiences and operational excellence.
- A proactive, entrepreneurial mindset with the confidence to challenge, improve, and build.
What We Offer
- A rare opportunity to own and shape the retail function during a pivotal stage of Goose & Gander's growth.
- The autonomy to build processes, influence strategy, and create a best-in-class retail operation.
- A creative, ambitious, and collaborative working environment.
- Competitive salary, staff discount, and access to new collections.
- Long-term career progression as Goose & Gander continues to grow.
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