PUCK
Head of Retention
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The Founder is Still the Head of Delivery. This Hire Changes That.
OKTOBER runs email and retention marketing for 50+ Shopify scale-ups from Amsterdam, with a remote team across Europe. The team has more than doubled in a few months and every escalation still lands on the founder's desk. You take that desk.
What You'll Run
- Delivery across Retention and Design: the quality bar, the playbooks, and how work moves through the pods
- Three to six team leads, and through them 40+ people. You develop the leads, they develop their teams
- Client relationships and first escalations, so each kind of problem only reaches you once
- Portfolio retention and churn, with goals set alongside the founder
- Where AI enters the workflow, and what it should and shouldn't replace
- Senior hiring, with a real say in how the company grows
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This Will Feel Right a Fit If...
- You have led other leaders, not just a team of doers
- You have run delivery or client services across a whole agency while it was growing fast, ideally from around 40 people towards 70 and beyond
- You can sit in a hard client meeting, take responsibility and keep the account
- You build the system rather than firefight: there are processes still running today that you put in
- You know retention and CRM well enough to tell good work from great.
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What's on Offer
- A direct line to the founder and genuine authority over your team's structure
- The clearest path to COO that Oktober can offer
- An executive coach and a leadership development budget
- Competitive base salary plus a performance bonus, and generous time off
- Remote from the Netherlands or the UK, in-person time in Amsterdam when needed
How to Apply
This search is run by Puck, OKTOBER's hiring partner. Read the full brief and apply at the link. It takes a few minutes, and every application gets a reply.
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