Higher Ed Partners
Head of Retention
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Head of Retention | £65,000 – £70,000 DOE
Location: Hybrid (3 days on site in St Albans)
At HEP, we’re on a mission to transform access to higher education by helping our university partners deliver high-quality, accessible, and career-focused online programmes.
We’re looking for a data-driven, commercially minded Head of Retention to lead and shape our student retention strategy, driving progression, reducing attrition, and maximising student lifetime value across the full learner journey.
This is a high-impact leadership role where you’ll use insight, analytics, automation, and AI to solve complex challenges, improve student outcomes, and directly influence business growth.
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We’re looking for someone with:
- Proven hands-on experience in retention, lifecycle management, or customer success
- A strong track record of improving retention and progression through data-led strategies
- Strong commercial acumen and analytical capability with an innovative approach
- Experience leading high-performing teams and cross-functional initiatives
- Expertise in CRM systems, automation, and multi-channel engagement strategies
Why join HEP?
- ✨ Salary: £65,000 – £70,000 DOE
- ✨ 25 days holiday + bank holidays
- ✨ Company pension (6% employer contribution)
- ✨ Health & wellbeing programme
- ✨ Sick pay
- ✨ Free flu jabs
- ✨ Employee discounts
- ✨ Referral programme
- ✨ On-site parking
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At HEP, our values drive everything we do:
Driven. Inclusive. Collaborative.
If you’re a strategic leader who thrives on solving problems, using data to drive decisions, and building high-performing teams, we’d love to hear from you.
Apply now or reach out directly to learn more.
HEP is a Disability Confident and equal opportunity employer. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
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