Agora Talent
Head of Retention
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Role: Head of Retention - Fast-Scaling Health Tech Company
💰 Package: Up to £110k basic + up to 30% bonus + benefits
📍 Location: London (Hybrid working) 4 days in office, 1 at home. Flex.
We are partnering with one of the UK's fastest-growing Health Tech companies to find their next Head of Retention. Full commercial ownership of subscriber lifetime, with real autonomy from day one.
🌟 WHY THIS ROLE?
A global health tech scale-up that has taken serious share in a stagnant multi-billion pound industry by pairing strong product engineering with data-led performance marketing. They're growing fast and retention is now the lever that matters most.
📈 WHAT'S THE OPPORTUNITY?
For the first 3–6 months you'll own subscription optimisation, churn mitigation, and the ARR growth framework outright. From there the remit widens: CRM lifecycle architecture, closer integration with product development, and cross-channel acquisition strategy. You'll be building the structures out, which is a great chance for visibility within a fast-growing business.
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🛠️ WHAT WILL YOU BE DOING?
- Design and lead the test-and-learn framework that reduces cohort churn and grows global ARR
- Dig beneath vanity metrics to find the real drivers of retention, loyalty, and repeat purchase
- Oversee the website optimisation and email/SMS teams to lift post-purchase retention and subscriber yield
- Partner with product development, feeding retention data and customer insight into upcoming product and refill launches
- Build seasonal and BAU commercial campaigns aimed at re-acquisition and lifetime value
👤 WHO YOU ARE
- 5+ years hands-on retention and growth experience in a physical product DTC business, ideally from health, wellness, or consumer tech, somewhere data rigour beats pure brand play
- Fluent in the Shopify ecosystem, subscription engines (Loop, Recharge, Skio), and CRM/lifecycle suites (Klaviyo, Braze, Lifetimely)
- You understand the economic interplay between acquisition cost and true, non-vanity LTV
- Strong academic background
- Self-directed: a self-starter who is also a team player and gets things done
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🗓️ INTERVIEW PROCESS
1️⃣ Intro call with Emma at Agora Talent
2️⃣ Meet the Director of Growth
3️⃣ Case study and meet the wider team
💰 Package: Up to £110k basic + up to 30% bonus + benefits
🤝 Diversity & Inclusion
We're committed to building a diverse and inclusive environment where every voice is heard. We welcome applications from individuals of all backgrounds, experiences, and identities, because high-performing teams thrive on different perspectives.
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