Dolphin Square Operator Limited
Head of Revenue & Tenancy Management
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Nestled in the heart of London, Dolphin Square is more than just a residence; it's a lifestyle. With a rich history dating back to 1936, Dolphin Square has been a cherished community for generations. By 2020, the estate was ready for its next chapter.
A carefully considered, multi-phase restoration programme was launched to preserve its heritage while reshaping it for contemporary life. At the heart of the estate sits Dolphin House, Dolphin Square’s lifestyle and leisure hub, bringing together wellness, service and hospitality alongside a renewed reception. On-site amenities include flexible co-working spaces, the Café & Bar, Juice Bar, spa, swimming pool and our full-service Fitness Club, plus our riverside tennis court, squash courts and spin studio.
At Dolphin Square, we take pride in providing a welcoming and inclusive environment for our residents. Whether you're seeking a stylish apartment, a tranquil oasis in our Grade II listed, 3.5-acre landscaped gardens, or a haven of wellness in our fitness facilities, you'll find it all within our square.
Job Type: Permanent
Working hours/ Shift Pattern: Monday – Friday (9am – 6pm)
Job Overview –
The Head of Revenue & Tenancy Management is responsible for driving the commercial performance and operational delivery of Dolphin Square's Leasing and Tenancy Management (TM) functions. The role owns revenue generation, occupancy performance, pricing strategy and end-to-end tenancy management across assured periodic tenancies (APT), protected leases and commercial leases.
The primary objective of the role is to maximise occupancy and rental income while ensuring a seamless, compliant and customer focused tenancy journey. This includes overseeing the full lifecycle from enquiry and negotiation through to agreement execution, tenancy administration in-line with legislation and ongoing tenancy management.
Leading the Leasing and TM teams, the role is also responsible for setting the leadership tone for the department, motivating, inspiring and coaching the team, embedding positive ways of working, building a growth mindset and creating a culture that is adaptable, accountable and focused on continuous improvement.
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Key Responsibilities - What a day as a Head of Revenue & Tenancy Management could look like:
- Lead and manage the Leasing and TM teams, ensuring high levels of engagement, performance and customer service. Ensure all business procedures and deadlines are understood, followed and reinforced through clear communication, coaching and timely follow up.
- Own and drive the leasing strategy and journey delivered by the Leasing Team, from enquiry through to offer negotiation and agreement.
- Own and maintain pricing schedules for apartments, reviewing regularly against demand, seasonality and occupancy, and setting rates to protect both occupancy and income, with sign-off from the SLT.
- Carry out competitor and market analysis across comparable BTR and PRS providers in the area, feeding insight into pricing and positioning decisions.
- Own the rent review process, using Section 13 notices under the Renters' Rights Act to implement increases on assured periodic tenancies.
- Own the end-to-end tenancy, non-tenancy, licence and commercial lease administration process across all AST, and commercial units, striving for 100% compliance and driving improvements as required.
- Support and drive the delivery of restoration project goals, action all notices as required by the business, lead on AST transfers across the estate and project manage the timetable for decants, ensuring all other departments are delivering as expected on their areas of responsibility.
- Own CRM modules for leasing and TM, holding the team to account for logging enquiries, bookings, tenancy administration and leasing activity accurately and promptly.
- Own department P&Ls, leading its review in monthly close meetings and the periodic budgeting and forecasting process for the Leasing and TM department. Create budgets, forecasts and ad hoc analysis, taking ownership of assumptions, and communicating updates to the business in a timely fashion.
- Ensure all Leasing and TM activity complies with the Renters' Rights Act, including prescribed information and notice requirements.
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What we offer to everyone who works at Dolphin Square:
- 28 days holiday (inc bank holidays), increasing with length of service (up to a maximum), because who doesn’t love extra time to recharge?
- Birthday recognition, gift and a day off - celebrate your special day on us!
- Length of service milestone awards – long service doesn’t go unnoticed.
- A truly pet-friendly office - we would be delighted to meet and work alongside with your four-legged friends/family members
- Free access to on-site gym, swimming pool, studio classes and tennis courts.
- Private medical health cover (subject to scheme eligibility), discounts and health related perks through our provider to help towards everyday healthcare and get access to lots of ways to support your physical and mental wellbeing. You can apply for this after you successfully complete your probation period.
- Enhanced company sick pay (in addition to statutory sick pay) – applies after successful completion of probation. We want you to prioritise your health and feeling better!
- Subject to conditions of the scheme, you will be eligible to take part in the Dolphin Square non-contractual and discretionary bonus scheme.
- Life assurance scheme – if the unthinkable was to happen, your nominated beneficiary would receive 5x your annual salary.
- Discounted parking for staff on-site and free secure storage for bicycles.
- Cycle 2 Work Scheme to help with the cost of a bike and equipment if you choose to ride to work, supporting both your wellbeing and the environment.
- Discount to on-site amenities including the Terrace Bar & Café, Spa and Calmer Clinics.
- Recruitment referral scheme if you refer a family member/friend and they pass probation.
- Opportunities for learning and development – we love supporting our team members to grow, develop and become their best selves!
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