Group UK&E Head of Risk and Resilience

Location: London / Hybrid

Serco is a leading provider of public services, operating across complex and highly regulated environments where effective risk management and organisational resilience are fundamental to our success.

We are seeking a Group UK&E Head of Risk and Resilience to lead Serco’s enterprise-wide approach to risk management while taking direct responsibility for embedding and executing that framework across our UK & Europe Division.

This is a highly influential leadership role, operating across Group and UK&E and working closely with senior executives, functional leaders, and the Board. You will ensure that Serco has a clear, coherent, and forward-looking view of its risk exposure, translating complex risk, control, and assurance information into practical insight that enables better strategic and operational decision-making.

You will own and continue to evolve Serco’s Group risk management framework, ensuring risk appetite, principal and emerging risks, key risk indicators, and supporting methodologies are clear, practical, and consistently applied across the organisation. Alongside your Group responsibilities, you will lead the execution of the risk framework within UK&E, partnering with the Divisional Executive team to ensure risk is actively managed, understood, and embedded within business decision-making.

Key Accountabilities

As Group UK&E Head of Risk and Resilience, you will:

• Lead and continually evolve Serco’s Group risk management framework, ensuring it remains aligned to our strategy, operating model, and changing external environment.
• Own the development and application of risk appetite across the organisation, ensuring it is clearly understood and actively informs strategic and operational decisions.
• Lead the Group principal and emerging risk process, providing effective challenge and ensuring risks remain current, well defined, and connected to Serco’s strategic priorities.
• Strengthen Serco’s ability to anticipate emerging threats and opportunities through horizon scanning, scenario analysis, and the effective use of internal and external intelligence.
• Provide senior leaders, the Executive, and Board with clear, concise, and decision-useful insight into Serco’s risk exposure, trends, and areas requiring action.
• Lead the implementation and operation of the Group risk framework across UK&E, working closely with Divisional leadership to ensure risks are appropriately assessed, managed, and brought within appetite.
• Bring together risk, controls, and assurance to provide a coherent view of control effectiveness, residual risk, and organisational confidence.
• Lead resilience planning and testing across UK&E, ensuring critical services are supported by robust and regularly tested business continuity and crisis management arrangements.
• Oversee scenario analysis and stress testing to identify vulnerabilities and strengthen organisational resilience against severe but plausible events.
• Own and enhance Serco’s Group risk system, Riskonnect, improving data quality, consistency, and the use of data to generate meaningful risk insight.
• Build organisational capability and a strong risk culture, encouraging ownership, transparency, and constructive challenge rather than a compliance-led approach.
• Work closely with Internal Audit, Governance, Controls, and other assurance providers to create a joined-up view of risk, assurance coverage, and organisational priorities.