C&M Travel Recruitment
Head of Sales and Service
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of Sales and Service, Travel Industry, London
Hybrid (Min 3 days in office), £50-60k + bonus
Are you an ambitious sales and service leader ready to take the next step in your career? We're looking for a Head of Sales & Service to take ownership of sales performance, customer operations, and team development within a growing travel business.
This is a genuine leadership opportunity, reporting directly to the CEO with the potential to become a key member of the senior leadership team. You'll have the autonomy to make decisions, improve processes, and directly influence the future growth of the business.
You'll take responsibility for the performance of sales and customer operations, ensuring the business delivers both exceptional customer service and strong commercial results.
Key Responsibilities
- Own sales performance across multiple brands and channels, including conversion, average booking value, margin, and cost of sale.
- Lead and develop the customer operations function, working through an existing manager and wider team.
- Identify opportunities to improve conversion, sales performance, and customer retention.
- Ensure high-value and complex enquiries receive the right level of expertise and attention.
- Develop and grow B2B/trade sales channels and strategic commercial relationships.
- Work closely with marketing to improve lead quality, conversion, and customer acquisition.
- Take ownership of customer satisfaction, service standards, and complex escalations.
- Manage supplier issues, itinerary changes, and difficult customer situations with sound commercial judgment.
- Set clear objectives, KPIs, and performance standards across the sales and operations teams.
- Coach and develop managers and team members, building a strong internal talent pipeline.
- Recruit and build the team as the business grows.
- Use data and commercial insight to identify performance issues and implement improvements.
- Work closely with technology teams to identify opportunities for automation, process improvement, and efficiency.
- Contribute to business planning, budgeting, and wider commercial strategy.
- Deputise for the Chief Executive on operational matters and increasingly take ownership of the day-to-day running of the business.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We're looking for someone who has already demonstrated strong management capability and is ready for a step up.
You'll ideally have:
- Several years' experience in travel industry sales, customer service, or operations, including experience managing a team.
- A proven track record of improving commercial and operational performance.
- Strong understanding of conversion, average booking value, margin, and cost of sale.
- Excellent analytical and numerical skills, with the ability to make decisions based on data.
- Experience leading through other managers and developing high-performing teams.
- Strong customer service skills and the confidence to handle complex or escalated situations.
- Excellent communication, leadership, and stakeholder management abilities.
- A proactive, hands-on approach and the confidence to challenge existing processes.
- The ability to thrive in a fast-moving, entrepreneurial environment where you'll both lead and get involved.
- Travel industry experience would be advantageous, particularly within adventure travel, touring, or other high-value travel products.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join?
- £50,000–£60,000 DOE + performance bonus
- Hybrid working – minimum 3 days per week in the London office.
- 25 days' holiday plus bank holidays.
- Company pension scheme.
- Discounts across the company's travel portfolio.
- Direct exposure to the CEO and senior leadership.
- Genuine autonomy to shape sales, operations, technology, and processes.
- A clear opportunity to grow into a broader senior leadership position as the business develops.
This is much more than a traditional Head of Sales role. It's an opportunity to take ownership of an entire operating function, develop a team, influence strategy, and become a key part of the leadership team within an ambitious and growing travel business.
If you're ready for a genuine step up and want the opportunity to make a measurable impact, we'd love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location