Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

Job Description

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

We are looking for an experienced and hands-on Head of Sanctions Service Delivery to Lead our growing Operations Team.

Here’s how you’ll be contributing to the team:

• Lead 5 Senior Operations Managers and 500+ Sanctions Agents globally
• Coach, develop and performance manage the team to drive a high performance culture
• Hiring new staff as you build out your team
• Own demand and capacity planning for your team ensuring we have enough staff to support our customers
• Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
• Maintain strong relationships with Compliance, ensuring we have the right structure and processes in place for effective oversight
• Own the plan to develop Sanctions Operations team capabilities, strategic placement of staff across teams, skills and capacity over 12+ months, including skills mapping and training plans, leading significant cross-team projects requiring material decisions and content contribution as well as project management
• Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated.
• Maintain strong relationships with Product, Analytics, Engineering and Compliance
• Become a subject matter expert for processes and tooling