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Are you an experienced service leader with a passion for delivering excellent customer service, developing high-performing teams and driving continuous improvement?
We’re looking for a Head of Service to lead our service function and ensure we consistently deliver an outstanding experience across our portfolio.
The Job:
- Job title: Head of Service (Contract Cleaning)
- Location: Hampshire / West Sussex
- Hours: 40 hours a week, Monday-Friday
- Salary package: competitive
- Area: You will look after contracts in Hampshire, Brighton, West Sussex and on the Isle of Wight
Please note: Applications will be reviewed from 7 September 2026.
As the Head of Service and a member of the Senior Leadership Team, you will be responsible for the sustained commercial profitability of your region, developing outstanding relationships with customers, and ensuring we are recognised as a strategic partner working towards mutual goals. You will be comfortable analysing profit and loss, mitigating risks, and creating and implementing strategies that identify opportunities, improve efficiencies, and drive both service growth and team performance.
The Head of Service provides leadership to operational managers, ensuring the delivery of high-quality cleaning services, compliance with health and safety standards, and achievement of business targets. As we operate sustainably and ethically, you will ensure your teams embody these principles at all times.
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You will play a key role in securing Nviro’s future growth and profitability. You will oversee a designated area and manage an assigned group of clients, ensuring our service consistently exceeds expectations. You will work collaboratively with clients to deliver a service that enables their building users to thrive.
You will report to the Operations Director.
You will spend your initial six-month onboarding period getting settled in your role as a Head of Service. Following successful completion of your probation period, you will formally transition into the Senior Leadership Team to drive long-term strategy.
Why should you work for Nviro?
Nviro is not just your average cleaning company:
- We are proud to be a professional services provider of clean, hygienic and safe environments.
- We are a valued partner for schools, colleges, universities, and local authorities.
- We put our people first and strongly believe that if we treat our colleagues the right way, they will proudly deliver a professional service to our customers.
As well as a competitive pay rate, we are offering a suite of benefits to all our colleagues which is continuously updated. Our benefits for you include:
- Flexible working
- 26 days holiday (plus bank holidays)
- Annual ‘Be a hero’ volunteer day
- Employee discount portal
- Income protection
- Cash health plan
- Employee assistance programme
- Access to 24/7 GP service
- Annual Get Together and awards
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Nviro endeavours to offer flexibility in granting leave for Service spouses and partners before, during and after a partner's deployment, recognising that deployment dates and return timings can be uncertain and variable. Nviro supports employees who choose to be members of the Reserve Forces, including by accommodating training commitments and deployments where possible, and offering paid leave for Reservist training.
Early application is encouraged as we regularly review applications throughout the advertising period & reserve the right to close the advert early.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Nviro is proud to support the Armed Forces community and welcomes applications from serving personnel, veterans, reservists and military family members. We recognise the valuable skills and experiences they bring and are committed to creating an inclusive workplace where everyone can thrive.
If you don’t think you’ve got the right experience for this position as Head of Service but would like to talk about other positions e.g. as Service Manager, Operations Manager, Area Cleaning Manager, Site Cleaning Manager or Site Manager, please feel free to contact us.
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