Henley Executive
Head of Service Delivery
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of Service Delivery
Bristol
Up to £60,000
We are partnering with an established service-led organisation to recruit a commercially minded, customer-focused Head of Service Delivery. This high-impact leadership role offers the opportunity to shape service strategy, inspire high-performing teams and deliver excellent outcomes across a portfolio of managed service contracts.
Reporting to a senior leader, you will own the vision, strategy and operational performance of the Service Delivery function. You will ensure service commitments are achieved, strengthen client relationships and build a culture of accountability, collaboration and continual improvement.
Key responsibilities
- Lead, coach and develop service managers, creating a high-performance, service-led culture.
- Translate service strategy into clear priorities, measurable objectives and effective operating plans.
- Own service performance, resource planning, capacity and reporting against SLAs and KPIs.
- Act as a senior escalation point, resolving complex issues and protecting service continuity.
- Build trusted client relationships and use feedback and performance insight to drive service quality, customer satisfaction and cost efficiency.
- Provide visible leadership across the Service Delivery function, creating a high-performance and service-led culture.
- Translate the organisation’s service strategy into clear priorities, measurable objectives and effective operating plans.
- Act as a senior escalation point for service issues, leading a swift and coordinated response to protect service continuity.
- Anticipate risk and proactively mitigate potential or actual service disruption.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Experience needed
- Previous senior-level service delivery or service management experience gained within managed services, technology or another complex environment.
- Demonstrate strong record of improving services, leading multidisciplinary teams and managing senior customer relationships.
- Practical knowledge of ITIL (Ideally ITIL4).
- Confidence analysing service KPIs along with excellent communication, governance and influencing skills are essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you are an accomplished service delivery leader ready to make a visible impact, we would welcome a confidential conversation. Apply today or contact the recruiting consultant for further details. Successful candidates can expect a salary of up to £60,000, along with an enhanced benefits package.
Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills