Lloyds Banking Group
Head of SME, South East (BCB)
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End Date
Friday 11 September 2026
Salary Range
£146,591 - £172,460
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
We're looking for an experienced commercial leader to head our South East SME business, leading a high-performing team to deliver sustainable growth, exceptional customer outcomes and strong colleague engagement. This is a fantastic opportunity to shape regional strategy, develop talent and represent Lloyds Banking Group across key client and stakeholder communities.
Job Description
JOB TITLE: Head of SME, BCB (South East Region)
LOCATIONS: London, Basildon, Reading or Southampton
HOURS: Full-time
WORKING PATTERN: Hybrid working, with at least two days per week, or 40% of your time, spent in the office. Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations in line with our Flexibility Works policy.
About this opportunity:
Within the SME division, there is an opportunity to become the Head of the South East region of the UK, responsible for leading an ambitious team across the area. You'll lead a team of Area Directors and Relationship Directors/Managers, helping clients achieve their ambitions through the delivery of comprehensive banking solutions.
The role is responsible for driving business growth, enhancing customer outcomes, building strong community and business relationships, and ensuring colleagues have the support and leadership needed to succeed. You'll play a key role in growing the business while supporting Lloyds Banking Group's purpose of Helping Britain Prosper.
What you'll be doing:
- Develop and deliver the regional business plan, leading a team of Area Directors and Relationship Directors/Managers to achieve growth ambitions and exceptional client outcomes.
- Drive commercial performance across income, profitability, customer growth, sales and service metrics, taking decisive action to optimise results.
- Lead revenue generation, portfolio performance and risk management activity across the region, ensuring sustainable and balanced growth.
- Act as the senior representative for the region, strengthening Lloyds Banking Group's profile with key clients, local business communities and strategic partners.
- Build and maintain trusted relationships with customers and stakeholders, identifying opportunities to grow the SME franchise and support Helping Britain Prosper.
- Build high-performing teams through inspirational leadership, coaching and talent development, fostering an inclusive and engaged culture.
- Lead the delivery and embedding of strategic change initiatives, ensuring colleagues are equipped to adapt and succeed.
- Ensure all activities are conducted in line with internal policies, regulatory requirements and risk management standards.
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What we’re looking for?
- A proven track record of building trusted client and stakeholder relationships to deliver sustainable business growth and exceptional customer outcomes.
- A collaborative leadership style and commitment to supporting colleagues and teams.
- A track record of delivering sustainable business performance and commercial growth.
- Experience leading high-performing, client-focused teams.
- Strong coaching and mentoring skills, with a passion for developing talent.
- Excellent communication and influencing skills, with the ability to build credibility at all levels.
- Strong knowledge of Lloyds Banking Group products, propositions and services.
- Experience managing risk, compliance and regulatory requirements in a commercial banking environment.
- A positive, proactive approach with a strong focus on achieving successful outcomes for customers, colleagues and the business.
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We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location, and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long‑term health condition, or neurodivergent condition.
We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.
Ready to make an impact? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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