Job Title

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally.

We have an exciting position for a Head of Strategic Accounts, reporting into the Commercial & Customer Experience Director. In this role you will be responsible for leading the strategic account function across the MWI business, with a primary focus on retaining and growing relationships with key strategic partners. This role will own a portfolio of high-value, corporate, charity, e-commerce and agriculture sector accounts directly, while also providing leadership and direction to the Strategic Account Managers and owning the strategic account framework across the business. The role is accountable for developing and executing strategic account plans that protect existing revenue, strengthen long-term partnerships, and identifying opportunities for commercial expansion. You will establish the structure, segmentation, and allocation of strategic accounts to ensure appropriate ownership, focus, and service to the business’s most strategic customers.

You will play a crucial role in deepening customer engagement, delivering sustainable growth, and aligning internal stakeholders around the priorities of strategic partners.

Key Responsibilities

• Lead the strategic accounts function for the MWI business, ensuring a clear and effective approach to managing key customer relationships.
• Develop and implement the strategic account management vision, priorities, and operating model aligned to wider business goals.
• Define and build the structure for strategic account management, including account segmentation, ownership, and allocation across the team.
• Create a consistent framework for account planning, customer engagement, governance, and performance management.
• Take overall responsibility for the retention of existing business with key strategic partners, ensuring strong relationship management and proactive risk mitigation.
• Build and maintain key relationships with strategic customers, acting as a senior point of contact.
• Manage a portfolio of strategic accounts directly, with accountability for customer satisfaction, contract stability, and commercial performance.
• Identify potential risks to retention early and lead cross-functional action plans to protect revenue and partnership value.
• Ensure customers experience a highly coordinated, commercially focused approach that supports long-term partnership success.
• Identify, develop, and deliver opportunities to optimise profitability of existing strategic partner relationships.
• Work closely with internal commercial, operational, and leadership teams to unlock additional value within customer accounts.
• Lead the development of robust strategic account plans that include retention strategies, growth priorities, stakeholder maps, and measurable objectives.
• Support contract renewals, commercial negotiations, and business reviews to secure sustainable and profitable growth.
• Drive a culture of proactive account development, ensuring the team focuses not only on protecting revenue but also on expanding strategic partnerships.
• Provide leadership, coaching, and direction to the Strategic Account Managers, ensuring clarity of expectations and strong performance delivery.
• Build capability within the strategic accounts team through effective mentoring, development planning, and best practice sharing.
• Set clear objectives and performance measures for the team aligned to retention, growth, and relationship outcomes.
• Foster a high-performance, customer-focused culture centered on accountability, collaboration, and commercial impact.
• Work closely with colleagues across sales, operations, finance, marketing, and leadership teams to ensure aligned delivery against strategic account objectives.
• Act as the internal voice of strategic partners, ensuring customer priorities and opportunities are understood and supported across the business.
• Lead internal governance around strategic accounts, including regular reviews of account performance, risks, and opportunities.
• Influence internal stakeholders to ensure the business is positioned to meet the evolving needs of strategic customers.
• Monitor and report on strategic account performance, including retention, revenue growth, profitability, and customer engagement measures.
• Use customer, commercial, and market insights to refine the strategic account approach and improve outcomes.
• Continuously assess account coverage, resource allocation, and customer potential to ensure focus remains on the highest-value opportunities.
• Drive continuous improvement in strategic account planning, account reviews, and relationship management practices.