Flat Rock Technology 🧩
Head of Strategic Client Partnerships
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At Flat Rock Technology, we build the future!
Whether it’s helping clients grow their teams through staff augmentation, developing software that scales businesses, protecting companies from cyber threats, or managing large operational teams as an extension of each of our wonderful customers, we’re there to empower growth and drive impact.
With offices across the Globe: UK, Europe, South America, Sri Lanka, and the US, we’re a fast-growing global tech and staff augmentation organization delivering cutting-edge software development, data services, and business process outsourcing to clients worldwide.
We believe in innovation, ownership, and growing & developing our people. Your ideas matter here and your work truly makes a difference. Whether we're engineering powerful software, optimizing operations, or helping customers scale, we move fast, stay curious, and build with purpose.
Join a team that’s collaborative, ambitious, and always pushing for better.
At Flat Rock, we don’t just follow the future - we create it.
Main responsibilities:
Strategic Account Management
- Own and develop a portfolio of strategic and high-growth client accounts.
- Build long-term relationships with senior stakeholders, decision-makers, and executive sponsors.
- Develop and execute account growth strategies aligned to customer business objectives.
- Conduct regular business reviews, account planning sessions, and strategic roadmap discussions.
- Understand client priorities, challenges, risks, and future initiatives.
- Create and maintain strategic account plans that identify growth opportunities and risk mitigation strategies.
Customer Success & Retention
- Act as the primary escalation point for strategic accounts.
- Drive customer satisfaction and continuous improvement initiatives.
- Monitor customer health, engagement levels, and service performance.
- Proactively identify and address risks to retention.
- Ensure delivery teams remain aligned to client expectations and contractual commitments.
- Lead contract renewals and long-term partnership planning.
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Revenue Growth & Expansion
- Own account growth targets across your customer portfolio.
- Identify, qualify, and develop expansion opportunities within existing accounts.
- Drive cross-sell and upsell initiatives across Flat Rock's full service offering.
- Collaborate with Sales, Solutions, and Delivery teams to convert opportunities into revenue.
- Support commercial negotiations and strategic partnership agreements.
- Build and manage a healthy account growth pipeline.
Executive Relationship Management
- Build trusted relationships with C-suite executives and senior business leaders.
- Act as a strategic advisor on technology, operational, and business challenges.
- Represent Flat Rock Technology at executive meetings, client workshops, and industry events.
- Facilitate governance meetings, strategic reviews, and executive reporting.
Leadership & Collaboration
- Partner with Delivery, Operations, Engineering, Consulting, and BPO teams to ensure client success.
- Champion the voice of the customer throughout the organisation.
- Coordinate internal resources to resolve issues and deliver outcomes.
- Support ongoing improvements to customer experience and account management processes.
Requirements:
Essential Experience
- 5+ years' experience in Strategic Account Management, Customer Success, Client Success, or Enterprise Account Management.
- Proven experience managing and growing enterprise-level customer relationships.
- Demonstrated success increasing customer retention, satisfaction, and account revenue.
- Strong executive stakeholder management skills.
- Experience within one or more of the following sectors:
- SaaS
- Technology Services
- Managed Services
- IT Outsourcing
- Software Development
- BPO
- Consulting Services
- Commercially astute with experience supporting renewals and commercial negotiations.
- Excellent communication, presentation, and relationship-building skills.
- Strong analytical, strategic thinking, and problem-solving capabilities.
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Desirable Experience
- Experience working within offshore, nearshore, or global delivery environments.
- Experience managing accounts worth £500k+ annually.
- Knowledge of CRM platforms such as HubSpot or Salesforce.
- Understanding of software engineering, cloud technologies, AI solutions, managed services, or outsourcing models.
- Experience leading customer growth and expansion programmes.
Travel
- Regular travel across the UK for client meetings, business reviews, and workshops.
- Occasional international travel to customer locations and Flat Rock offices.
- Flexibility to travel as required to support strategic accounts and growth opportunities.
What we offer in return:
- Competitive salary packages plus a range of region-specific benefits
- Clear career paths and opportunities for continuous professional development
- Exciting, meaningful work within a fast-growing international organisation
- Modern office spaces across the globe
- A vibrant company culture with regular team events and social activities
- Entertainment zones, team-building programmes, and local cultural celebrations
- Hybrid working options – enjoy the flexibility of working from home and the office
- Additional holiday days added the longer you’re with Flat Rock
Privacy statement
If that sounds just like you, apply now by sending your CV in English!
By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
We can’t wait to meet you!
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