About Holafly

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we've empowered travellers in over 200 destinations worldwide with secure, reliable eSIM solutions. With a team of 600+ professionals across multiple countries, we are scaling globally to ensure our users stay connected from the second they land - wherever their journey takes them.

We're not just selling eSIMs. We're building the infrastructure of trust and experience that turns first-time buyers into lifelong travellers.

The Role

Reporting directly to the Chief Customer Experience Officer (CCXO), you'll be their strategic right hand - translating vision into execution and driving the highest-priority challenges across CX and Operations to measurable impact.

This isn't a coordination role. You'll own problems end-to-end: diagnosing them with data, building the case for change, orchestrating cross-functional teams to deliver, and communicating progress to leadership with clarity and conviction.

Think of it as the best parts of management consulting - sharp thinking, high-stakes problems, real variety - with the added dimension of genuine ownership and long-term impact. This role starts as an individual contributor and is built to grow: as you prove impact, there's a clear path to owning a broader mandate, potentially including people leadership, as Holafly scales.

What You'll Do

• Drive Strategic Initiatives Own end-to-end execution of the CCXO's highest-priority projects - from initial scoping and stakeholder alignment through to measurable delivery. You step in where leadership presence is required but bandwidth is limited.
• Build the Business Case Architect data-backed frameworks, ROI models, and investment proposals that justify and prioritise operational and commercial decisions. Your work gives leadership the confidence to move fast.
• Work Independently with Data Use SQL and financial modelling to validate hypotheses, diagnose friction points, and track the success of transformation initiatives - without waiting for someone else to run the numbers.
• Orchestrate Cross-Functional Delivery Manage by influence across Product, Tech, Marketing, and Ops. You know how to get teams aligned and moving without formal authority.
• Communicate with Impact Turn complex, ambiguous problems into crisp executive narratives. Whether it's a board update, a strategic proposal, or a post-mortem, your decks and written communications set the standard.
• Fix What's Broken Deep-dive into underperforming processes and redesign them for global scale. You're comfortable getting into the operational weeds when the situation calls for it.