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Head of Student Experience
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Head Of Student Experience
Role Information:
Reference: REQ001531
Location: Based at any campus, with regular weekly travel required between sites
FTE Salary: Up to £49,902.00 (Salary is dependent on qualifications and experience)
Contract Type: Full time, Permanent
Working Hours: 37 hours per week
At SGS, we are proud to be an Equal Opportunities and Disability Confident employer. We encourage applications from individuals of all backgrounds, experiences, and communities, and are committed to creating an inclusive environment where everyone can thrive.
Financial Rewards And Benefits
- Opportunity to make a positive impact within the community and on learners' lives
- Competitive Pension Scheme - Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible pension accessible from the age of 55, with generous employer contributions of 16%.
- Generous Annual leave entitlement plus the 8 bank holidays - 35 days annual leave for management contracted positions (Full-Time Equivalent).
- Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College.
- Extensive professional development with ongoing support for your personal & professional development, including 25% tuition discount for immediate family of SGS employees.
- Family friendly policies and a proven commitment to supporting flexible working practices
- Access to 'My Lifestyle' discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
- Free Annual Eye test
- All staff members can buy a TOTUM card (formerly known as NUS Extra cards), as part of being an affiliate member of the Students' Union
- Staff have access and supported to be part of inclusive or sustainable staff networks and communities
- Free car parking at all campuses (Except Queens Road Art School)
- Access to a wide variety of external health and wellbeing resources
- Subsidised onsite catering services including Costa Coffee
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Key Tasks And Responsibilities
The Head of Student Experience is a key College-wide leadership role responsible for the operational leadership, management, and continuous improvement of the services that shape students' day-to-day experience at SGS. Reporting to the Chief Student Officer, the postholder will provide clear and consistent leadership across Customer Experience Team, Libraries, Money Management Services, and Student Journey and Engagement, ensuring these functions work as one connected student experience offer across all campuses.
- Provide operational leadership and management creating a connected and consistently high-quality student experience across every SGS campus
- Directly manage and develop the managers responsible for these service areas, setting clear expectations, objectives, and measures of success and creating a strong, collaborative leadership team
- Lead the continuous improvement of key student journey moments, including Open Days, enrolment, induction, transition, progression, and other significant touchpoints, ensuring activity is coordinated effectively across campuses and services
- Use student feedback, service data, performance indicators, and qualitative insight to identify trends, gaps, and inequalities, drive improvement, and provide clear reporting and recommendations to the Chief Student Officer and College leadership
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Beneficial Skills & Qualifications
- Degree or equivalent professional qualification, or substantial relevant management experience
- Evidence of ongoing professional development in leadership, management, student experience, or a related field
- Proven experience of leading and improving multiple student-facing, customer-facing, or support services
- Experience of directly managing managers or service leads, setting expectations, and driving performance and accountability
- Experience of using data, feedback, and performance measures to evaluate impact and inform decisions
- Understanding of student engagement, voice, belonging, transition, attendance, retention, and progression
Application Information
Please apply via your ESS account by: Monday 19 October 2026
Expected Interview Date: Tuesday 3 November 2026 at SGS Stroud Campus
If you have any queries, please contact [email protected]
Note: SGS College is committed to safeguarding children and vulnerable adults. All employment offers are contingent upon satisfactory references, an Enhanced DBS check, and additional checks and online searches in accordance with KCSIE guidance.
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