Head of Student Services

Skills

• The successful applicant will be fluent in the native language of the centre location and English and have excellent interpersonal, communication and presentation skills
• Ability to demonstrate cultural awareness and understanding
• A commitment to teamwork and an ability to allocate resources effectively and efficiently, both human and physical
• Ability to motivate, coach and develop administrative team members.
• Confidence in presenting and manipulating data in Excel
• Planning and organisational skills and an ability to take initiative within a customer orientated environment, in line with the relevant policies and procedures.

In particular, you will:

• Treat all students and staff with dignity, building relationships rooted in mutual respect.
• Have regard for the need to safeguard students’ well-being, developing and maintaining a full understanding of current policies and procedures.
• Show tolerance of and respect for the rights of others.
• Maintain high standards of attendance and punctuality.
• Help to create and maintain a safe working environment for everyone.

Please see attached job description for further job role information.

What does Cambridge Education Group do?

Cambridge Education Group is an international education provider that offers a range of services such as Pathway and Pre University Programs, Pre University Education, Preparatory education through foundations and master’s programmes, English Language courses, University application guidance along with creating Internship opportunities.

Why will you love working here?

Whether you work in one of our OnCampus or Managed Campus centres, in CEG Online supporting one of our many partner universities, or as part of one of our central service functions you will find a friendly, fast-paced and supportive work environment created by our diverse range of colleagues.

Employee Values

At Cambridge Education Group we believe that in living our values every single day we Achieve More for everyone around us, and in so doing makes it a great place to work.

• Expert – Each individual strives to demonstrate expertise in everything they do, from previous experiences or acquiring new, relevant skills and know-how. We are great at sharing our knowledge to help our students, fellow colleagues and partners Achieve More.
• Authentic – Our actions are taken, and decisions made, in line with our vision and mission; we trust everyone to do the right thing and deliver what they say they will through genuine, open and honest dialogue. We bring our whole selves to work, maximising our diversity to Achieve More.
• Innovative – We continually improve all aspects of what we do, being solution-focused to affect change on our path to Achieve More. All colleagues share their ideas, big and small, and are flexible to new practices, approaches and ways of working.

Benefits

• Perkbox (includes hundreds of discounts on brands)
• Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as a dedicated Mental Health Support Network.
• Private Medical
• Life Assurance
• Cycle to work scheme
• Car Leasing
• Discounts with childcare providers during School holidays
• Staff Discount on CEG Digital courses
• Mentoring scheme
• Enhanced annual leave entitlement

CEG is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues to share this commitment. All successful candidates will undergo background checks in the required countries. Where roles have direct contact with children, including all OnCampus centre-based roles, this will include ID, qualification and reference checks, criminal record checks including an Enhanced Disclosure (or equivalent) in line with safeguarding requirements and our Safeguarding and Prevent Policy (including Children Protection). Any offer of employment is subject to all checks being satisfactory. The Company also expects all colleagues to share the Company’s commitment to Equal Opportunities within the workplace.