Ensure relationships are managed in line with HMRC internal controls and external regulatory obligations

End to end supplier lifecycle and contract management

Managing multi supplier ecosystems and strategic partners

Performance, risk, dependency and value management.

Support and assure the supplier lifecycle of your own contracts including:

• Evaluation and selection
• Onboarding and mobilisation
• Performance and relationship management
• Renewal, transition and off boarding

Ensure consistent use of:

• Contract frameworks and SOWs
• Performance and compliance criteria
• Risk and dependency management artefacts

Ensure supplier information, decisions and performance are visible, auditable and managed centrally.

Define and maintain supplier performance measurement frameworks, including KPIs, SLAs and outcome measures

Ensure supplier reporting supports HMRC defined success measures, not supplier defined metrics

Track and manage:

• Performance issues and service impacts
• Risks, dependencies and continuity concerns
• Financial value, benefits realisation and cost drivers

Lead resolution of supplier issues and conflicts through structured governance and escalation routes via your operational performance board

Measure, track, and report supplier performance, value realisation, risks, costs, and benefits

Implement and maintain supplier performance metrics, SLAs, and reporting methodologies to drive accountability and improvement

Address supplier issues, conflicts, and dependencies through effective governance and escalation mechanisms

Ensure third-party services are effectively integrated into HMRC digital products and services

Work with the supplier management pre-award team to Identify, analyse and manage critical supplier dependencies across CDIO value streams

Work with the supplier management pre-award team to ensure alternative sourcing options are identified for strategic and high-risk services

Work with the supplier management pre-award team to embed dependency considerations into service design, delivery and operations, not treated as an afterthought

Governance, Reporting & Continuous Improvement across your pillar.

Provide clear and timely supplier management reporting to CDIO governance forums (e.g. OPBs, Portfolio Boards)

Support assurance, audit and compliance activity across supplier arrangements

Champion lean, standardised and collaborative ways of working across supplier management

Build a culture of continuous improvement, accountability and "one CDIO team" working.

Essential Criteria

• Senior Supplier or commercial management in large, complex private, public sector or enterprise environments.
• Experience and Working knowledge of managing multiple suppliers and contracts driving value and performance outcomes effectively.
• Experience and Working knowledge of CI and innovation making improvements to drive better customer outcomes.
• Strong people leader who has experience in uplifting a team's capability in a positive way to deliver outcomes.
• Ability to manage complex and demanding stakeholders in a collaborative way.
• Analytical and reporting skills, outcome focused and evidence led
• Commercial awareness and structured decision making

Desirable Criteria:

• Knowledge of ITIL 4 practices, value streams and service management principles but not essential and you will be provided with training.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These Sites Are

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford
• Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford
• Lynx House, Portsmouth - moving to an alternative office in Portsmouth

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Managing a Quality Service
• Delivering at Pace
• Communicating and Influencing
• Developing Self and Others

Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.

Family friendly policies.

Personal support.

Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, previous skills and experience, full qualification details. CV to include last