4Front Recruitment
Head of Supply Chain and Fulfilment
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Head of Supply Chain and Fulfilment (fully remote)
Contract: Long-term contract
Salary: £170 - £230 GBP per day gross, depending on experience
Who are we?
We are representing a young successful British scale up providing the highest quality, eco-friendly and beautifully designed promotional merchandise to top brands around the world.
We are a responsible, digital-native challenger brand, changing the world by giving businesses a better alternative to wasteful promotional spend: our highest-quality, reusable products are built to delight. Our ambition is to become the world’s leading provider of high-quality, eco-friendly promotional items — replacing the staggering volume of low-quality cheap plastic giveaways produced each year.
We’re building a team of world-class, remote-first professionals, empowered to do the best work of their careers - while making a meaningful dent to the climate crisis.
The Position
Our flagship products are reusable water bottles and reusable coffee cups, customised for brands - with their own logos and bespoke designs.
The Head of Supply Chain & Fulfilment is a senior, hands-on leadership role at a pivotal stage of our growth. Reporting directly to the directors, you’ll take full ownership of how our supply chain and fulfilment function performs day to day — and help design it to scale into the future.
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This role is about end-to-end accountability: ensuring our suppliers, partners, systems, and internal team consistently deliver excellent service, strong margins, positive impact, and a delightful customer experience as the business grows.
You’ll be responsible for building a resilient, efficient operation that supports ambitious growth while remaining commercially disciplined and continuously improving.
What you’ll be responsible for
- Owning and leading the supply chain and fulfilment function, ensuring consistent performance, reliability, and scalability
- Managing and developing a small in-house team, setting clear expectations, KPIs, and a strong culture of ownership and accountability
- Building and maintaining strong, professional relationships with key external partners and suppliers
- Taking full responsibility for operational performance, stock, costs, and risk within your remit, working closely with directors on planning and decision-making
- Ensuring issues are handled decisively and end to end, with a focus on fast resolution, learning, and long-term improvement
- Designing and maintaining clear processes and systems that reduce complexity, minimise errors, and support growth
- Providing concise, meaningful reporting and insight to leadership, supporting better commercial and operational decisions
- Preparing the operation for future growth by improving resilience, forecasting, and capacity planning
- Contributing to broader business decisions through market awareness, operational insight, and cross-functional collaboration
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This is a role for someone who enjoys combining operational excellence, commercial thinking, people leadership, global logistics, and systems improvement, with real ownership and influence over how a startup develops.
Location / Working hours
Part-time role: 20–30 hours per week
100% remote-first business
Skills & experience required
- Significant experience in a senior supply chain, fulfilment, or operations leadership role
- Experience operating in a growing or scaling business environment
- Proven people management and team development experience
- Strong commercial awareness, with the ability to balance service, cost, and risk
- Confident managing stock, external partners and suppliers
- Systems-minded, with a practical approach to process design and improvement
- Highly organised, reliable, and comfortable owning outcomes
- Clear and effective written communication skills
- Self-motivated, pragmatic, and willing to be hands-on where needed
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