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Head of Support and Development
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Head of Support & Development
Up to £80,000
London, hybrid working
This is an opportunity to shape and lead the support function within one of the UK’s most progressive, award-winning Chartered Financial Planning firms.
You will lead the Paraplanning and Client Relationship Management teams, creating stronger processes, clearer development pathways and a support model capable of scaling alongside the business.
You’ll do:
- Lead a team of approximately 13 across Paraplanning and Client Relationship Management
- Set clear expectations around performance, quality, development, and accountability
- Coach experienced paraplanners while supporting less experienced team members as they progress
- Provide technical oversight across recommendations, evaluation work, and client presentation materials
- Own, document, and continuously improve the processes underpinning both teams
- Create consistent and scalable ways of working that reduce duplication and rework
- Develop clearer career pathways from administration through to paraplanning and advice
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You’ll get:
- A salary of up to £80,000
- Genuine autonomy to shape the structure, standards, and future direction of the support function
- The opportunity to build something meaningful rather than simply maintain an existing model
- Exposure to a growing business with ambitious acquisition and integration plans
- Hybrid working from London
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You’ll bring:
- Leadership experience within a financial planning, wealth management, or advice support environment
- Experience managing paraplanning, administration, client services, or wider support teams
- Chartered status, or be close to achieving it, given the technical nature of the environment
- The technical credibility and gravitas to lead an experienced paraplanning team
- A structured approach to performance management, coaching, and people development
- The ability to map, design, document, and embed effective processes
- A genuine interest in helping people develop and progress over the long term
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