Network Rail
Head of Technical Delivery (Fares, Ticketing and Retail)
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Who We Are
Transforming How Passengers Buy And Use Rail
Britain's railways must deliver for passengers now and in the future. That's why the government and the rail industry are delivering a programme of reforms to make rail easier to buy and use:
- Easier to understand, better value fares - Straightforward ticket choices and fair, consistent prices, including more lower fares.
- Confidence you have the right ticket - Simple to understand the ticket you need and better protection for honest passengers through industry-wide action to tackle fare dodging and fraud.
- Easier ways to buy tickets - A high quality GBR website and app selling and serving passengers' rail journeys, alongside independent retailers.
- Rail integrated with other public transport in major urban areas - Tap-in tap-out expanded to Greater Manchester, the West Midlands and more of the South East, with new mobile payment trials testing future innovation.
- Better, more accessible retail experience - More support for passengers including those who rely on paper tickets or cash, or who need extra assistance.
We're not waiting. As we become Great British Railways, a programme of reform is already making rail easier to buy and use, helping rebuild trust in rail and encouraging more people to travel by train.
About The Role
This is an exciting opportunity to provide strategic leadership for the technical delivery capability across our Fares, Ticketing and Retail programmes. Leading the successful implementation of complex technology portfolios, you will influence delivery across a multi-organisational rail industry ecosystem to achieve both organisational and customer outcomes. As a key leader, you will shape and continuously evolve the technical delivery operating model, governance framework and organisational capability, improving delivery maturity, maximising investment value and supporting long-term strategic ambitions.
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Essential
Your experience and skills
- Significant experience leading large-scale technology delivery portfolios within complex, multi-stakeholder organisations.
- Proven track record of establishing and developing enterprise delivery capabilities, operating models and governance frameworks.
- Demonstrable experience influencing executive-level stakeholders and operating across organisational boundaries to achieve strategic outcomes.
- Extensive experience managing delivery across multiple suppliers, partners and integrated technology environments.
- Strong commercial, financial and risk management capability, with experience balancing investment priorities and delivery outcomes.
- Experience leading senior delivery professionals and developing high-performing, multidisciplinary teams.
- Strong understanding of systems integration, digital platforms and large-scale technology change.
- Experience operating within complex governance structures and highly regulated environments.
- Ability to apply strategic thinking to ambiguous and evolving business challenges.
- Degree-level qualification or equivalent professional experience in technology, engineering, business or programme delivery.
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Desirable
- Experience within rail, transport, public sector or highly regulated industries.
- Knowledge of fares, ticketing, retailing or customer-facing digital platforms.
- Professional qualification in programme, project or technology delivery disciplines (e.g. MSP, PRINCE2, Agile, PMP or equivalent).
This role is available on permanent contract or secondment for 12 months.
We're an inclusive employer of choice and welcome applications from everyone. For this specific role, there is an expectation to be able to come to our London or Derby Offices for a minimum of three days per week. We encourage people to work flexibly and we're open to hybrid working! We'll also try our best to adapt the recruitment process and offer a reasonable alternative to help support people with disabilities.
If you're working within the rail industry and considering applying via a Secondment, we encourage you to have a conversation with your line manager early in the process to support a potential secondment into Network Rail and where successful to support your release.
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