The Feel Good Group Ltd
Head of Technical Operations
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The Opportunity
An exciting opportunity has arisen to join The Feel Good Group as Head of Technical — the engineering leadership role at the heart of the UK's biggest beauty and wellness retail brand.
With over 35 years' experience in the industry, The Feel Good Group has built a reputation for excellence across beauty, health and wellness retail. This is a rare chance for an experienced engineering leader to take ownership of the technical function across the entire group, shaping how the business installs, maintains and manages some of the most specialist equipment in the sector.
Role Purpose
The Head of Technical leads the engineering function for The Feel Good Group, running the engineering team and taking full responsibility for capital installation projects and day-to-day maintenance across all facilities and stores — from building fabric repairs through to the upkeep and annual servicing of specialist beauty and wellness equipment.
This is a hands-on leadership role that combines people management, technical expertise, project delivery and commercial control of the engineering function, with a clear mandate to drive performance, reduce downtime and build a department fit for the future.
Team Leadership
- Lead, manage and develop the engineering team, comprising 4 field-based engineers covering the store network, and 1 office-based technical administrator.
- Set clear standards, targets and ways of working for the team, driving increased productivity and accountability.
- Design and build an apprenticeship scheme to develop future engineering talent, creating clear lines of succession through the department.
- Act as the technical escalation point for the engineering team and wider business on all equipment and facilities matters.
Capital Projects & Equipment Installation
- Own and run all capital installation projects across the group, including the specification, installation and commissioning of specialist equipment such as:
- Hyperbaric oxygen chambers
- Red light therapy beds
- Cryotherapy units
- Compression therapy equipment
- Pelvic floor chairs
- Altitude training equipment
- UV tanning beds (both lay-down and stand-up units)
- Spray Tanning machines
- Ensure every installation is delivered safely, on time and to specification, and that ongoing maintenance requirements are built in from day one.
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Facilities & Maintenance
- Manage day-to-day maintenance across all facilities and stores, from building repairs through to general upkeep of the retail environment.
- Own the ongoing maintenance and annual service agreements for all beds and specialist equipment across the group.
- Drive down equipment and bed downtime and reduce fix/repair times through better diagnostics, planning and team capability.
- Increase preventative maintenance activity, scheduling servicing outside of peak trading hours to protect revenue.
- Build and manage a lamp replacement and valeting schedule that bolsters equipment performance and maximises efficiency across all geographical locations.
Stock, Systems & Asset Management
- Compile and manage a stock and ordering system that ensures the right parts are available at the right time, minimising machine downtime.
- Design and build a fully functional asset management system, capturing accurate data on spend per bed/day and revenue impact.
- Use this data to build a holistic, group-wide approach to maintenance planning and investment decisions.
- Report on engineering KPIs (downtime, fix times, preventative maintenance compliance, cost per asset) to the senior leadership team.
Field Team Performance & Productivity
- Set and monitor targets for jobs completed per day per engineer, balancing speed with quality of work.
- Track and improve first-time fix rates, ensuring engineers are equipped, trained and stocked to resolve issues on the first visit.
- Minimise double visits and repeat call-outs by improving diagnostics, parts availability and job scheduling.
- Review individual and team productivity data regularly, using it to coach engineers and refine journey planning and rota structure.
Person Specification
Experience & Knowledge
- Proven experience leading a multi-site engineering, maintenance or facilities team, ideally within retail, leisure, hospitality, health club or wellness environments.
- A strong mechanical and/or electrical engineering background, with hands-on experience of building and equipment maintenance.
- Experience managing capital projects from specification through to installation and commissioning.
- Experience with, or a strong willingness to quickly learn, specialist wellness and spa equipment (e.g. hyperbaric chambers, cryotherapy, red light therapy, UV tanning and spray tanning).
- Track record of reducing equipment downtime and improving preventative maintenance regimes.
- Experience building training, apprenticeship or development schemes within an engineering team.
- Confident using data and asset management systems to inform decisions and report on performance.
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Skills & Attributes
- Strong people leadership — able to manage and motivate a field-based team operating across multiple locations.
- Excellent planning and organisational skills, balancing reactive maintenance with scheduled and preventative work.
- Commercially minded, comfortable owning budgets, stock control and supplier relationships.
- Full UK driving licence, with willingness to travel regularly across the store network.
- Clear communicator, able to work with store teams, senior leadership and external contractors alike.
- Recruitment of engineers and apprentice schemes
What We Offer
- The opportunity to shape the engineering function of the UK's biggest beauty and wellness retail brand.
- A newly-focused leadership role with real scope to build systems, processes and a team from a position of strength.
- Investment in your development, alongside the chance to build and lead an apprenticeship scheme for others.
- The backing of a business with over 35 years' experience and continued growth across the group.
How to Apply
If you are an experienced engineering leader looking to make a genuine impact on a growing, national retail brand, we would love to hear from you.
Pay: £50,000.00-£60,000.00 per year
Benefits:
- Company pension
- Employee discount
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