ISS Facility Services UK
Head of Technical Operations
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About the Role
Hybrid role - home working with travel across the national client estate
Salary plus car, bonus and healthcare
Here at ISS, as a leading Facilities Management (FM) provider, we are looking to recruit an established Senior Technical Lead to join our high profile Retail & Corporate Banking contract, where you will act as the Account's Technical Authority across all things Hard FM - M&E, Fabric, Minor works etc.
Leading a Technical Manager and having oversight of engineering delivered by Account team Engineer and from the ISS central mobile engineering function, with a direct relationship to the customer, you will pull together customers capital replacement plans (asset lifecycle) and asset mgmt., Safe Systems or Work, technical compliance, stakeholder management etc into a single clear effective Engineering strategy.
This is a fantastic role for a credible Technical Lead within the Facilities/Estate/Property Management space to join a major Account working for ISS - a leader in the FM space.
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Responsibilities
- Be responsible for the achievement of the critical / key performance indicators and service levels agreements and other associated measures as contracted.
- Ensure the adherence to the contracts Schedule 1 Service Scope and all Technical deliverables.
- Represent the account on internal networking forums.
- Develop and maintain a detailed understanding of Client’s business and key factors influencing their requirement for our services.
- Manage relationships with key stakeholders in the Client’s organisation.
- Be the single point of contact for technical service delivery in the account and as the escalation point for the appointed client stakeholder(s) on the account.
- Creation & ownership of the client's lifecycle plan that aligns to their strategic needs.
- Ensuring contractual obligations for R&M and a very high level of technical compliance are met and delivered across the estate.
- Be responsible for achievement of the agreed financial targets to include budgetary management, revenue, expenses, and aged debts targets for the account.
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Requirements
- Mechanical and/or Electrical qualification plus sound leadership skills, ideally within a more corporate level of contract. Having had P&L responsibility also very useful
About the Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
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