La Fosse
Head of Technical Operations
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Interim Head of Technical Delivery / Operations
6-month contract | Outside IR35 | Remote
Digital Creative Agency/ Consultancy
We’re working with a fast-growing creative and technology agency looking for an experienced Interim Head of Operations to transform how work is delivered across the business.
This is a technical hands-on operational transformation role within a multidisciplinary agency spanning branding, product, UI/UX, design, film, development, digital marketing, strategy and MarTech integrations.
The business works across a broad mix of fast-moving client projects, so the challenge is less about managing one or two large programmes and much more about creating the structure, visibility and discipline needed to keep a high volume of work moving effectively through the studio.
The mandate
You’ll take ownership of how work moves through the agency from incoming demand and resource planning through to delivery, reporting and continuous improvement.
The focus will include:
- Reviewing and improving end-to-end workflows and delivery processes
- Building more effective resource and capacity planning across creative, product and development teams
- Introducing clear SOPs, governance and ways of working
- Improving project visibility, prioritisation and backlog management
- Optimising the use of project / delivery tooling and technology systems
- Reducing dependency on individuals by creating scalable, repeatable processes
- Supporting and strengthening the day-to-day operating model
- Improving forecasting across skills, resource requirements and project demand
- Creating better visibility around utilisation, delivery performance and operational bottlenecks
- Working closely with leadership to build an operating model that can support continued growth
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What we’re looking for
We’re looking for someone who combines strong agency operations experience with genuine technical delivery credibility.
You’ll ideally have:
- Previous experience within a digital, creative, technology or product agency
- Led operations, delivery, production or project management across a fast-paced agency environment
- Experience working closely with developers and technical delivery teams
- A strong understanding of how websites, applications, digital products and technical projects move through an agency
- Hands-on experience improving workflows, processes and delivery tooling
- Strong resource planning, capacity management and forecasting capability
- Experience managing multiple concurrent client projects with competing priorities
- The ability to quickly identify operational issues and put practical solutions in place
- A positive, pragmatic and commercially minded approach
- The confidence to challenge existing ways of working while bringing people with you
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This role would suit someone who enjoys walking into a busy environment, understanding how everything currently works and then getting the operational house in order creating the systems, structure and processes that allow talented creative and technical teams to do their best work.
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