Franklin Fitch
Head of Technology
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Head of Technology - ITSM | £90,000 - £100,000 | Hybrid | MSP
An established technology services business is looking for a commercially minded Head of Technology to take ownership of its UK ITSM function.
This is a broad, hands-on leadership role combining pre-sales, account management, commercial ownership, and delivery oversight. You’ll work across a portfolio of ITSM technologies and help customers improve and expand their service management capabilities.
The Role
You’ll take responsibility for the UK technology ITSM function, including:
- Leading customer-facing pre-sales activity and solution scoping
- Delivering product and solution demonstrations
- Managing and developing relationships with key customers
- Owning a portfolio of strategic accounts
- Overseeing delivery of ITSM projects and consultancy engagements
- Working closely with consultants to ensure successful customer outcomes
- Building strong relationships with technology vendors and partners
- Identifying opportunities to expand existing customer relationships
- Supporting the continued growth of the UK technology practice
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About You
We’re looking for someone with a strong background in the ITSM ecosystem, either from a technology vendor, consultancy, or services partner.
You’ll ideally have:
- Strong ITSM industry experience
- Proven pre-sales and solution scoping experience
- Confidence delivering customer presentations and demonstrations
- Experience working towards revenue or commercial targets
- Strong account management and stakeholder management skills
- Experience managing vendor relationships
- A consultative, entrepreneurial approach
- The ability to operate across both commercial and delivery functions
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This isn't a pure sales or business development role. You'll have support from a dedicated BDR function, allowing you to focus on closing opportunities, developing strategic accounts, and ensuring successful delivery.
Experience with platforms such as ServiceNow, Ivanti, Freshworks, Halo, or similar ITSM technologies would be relevant, but experience with a specific platform isn't essential.
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