La Fosse
Head of Technology Operations
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Head of Group Technology Operations
Location: York – 3 days per week onsite
Contract: Contract
Rate: £450–£500 per day
IR35: Inside IR35
We are looking for an experienced Head of Group Technology Operations to lead the end-to-end operational technology function across a complex, multi-site organisation. You will take responsibility for the stability, resilience and performance of Group IT services across both Azure cloud and on-premises infrastructure. Leading multi-disciplinary engineering and operations teams, you will drive operational excellence across incident, problem and change management, monitoring, maintenance and service reliability.
Key Responsibilities
- Lead the Group Technology Operations function and engineering teams.
- Define and improve operational standards, processes and service levels.
- Oversee Azure services, including compute, storage, networking, identity and monitoring.
- Manage on-premises infrastructure including servers, storage, networking, virtualisation, firewalls and backups.
- Act as the senior escalation point for major incidents.
- Drive effective incident, problem and change management practices.
- Own monitoring, reliability, capacity planning and planned maintenance strategies.
- Work closely with security teams to ensure operational compliance and strong security practices.
- Lead, mentor and develop engineering and operations teams.
- Manage relationships with internal stakeholders and third-party service providers.
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Experience Required
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- Proven experience leading IT Operations or Infrastructure teams within a complex or multi-site environment.
- Strong understanding of Azure, including IaaS, PaaS, identity, networking and monitoring.
- Experience managing hybrid cloud and on-premises infrastructure.
- Strong knowledge of ITIL, incident, problem and change management.
- Experience with monitoring, alerting and service reliability practices.
- Strong leadership and stakeholder management skills.
Desirable
- Experience with cloud migration programmes.
- Knowledge of automation, scripting or Infrastructure as Code.
- Experience with security operations or compliance frameworks.
- Experience managing outsourced or third-party technology providers.
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