MJ Quinn
Head of Technology Services
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DEPARTMENT OVERVIEW
At MJ Quinn, technology is a business enabler — not just a support function. Our Technology Services Department supports around 5,000 colleagues across multiple locations, platforms, and workstreams, ensuring our people have the tools, systems, and support they need to succeed.
We have full ownership of our Microsoft modern workplace estate, including Microsoft Dynamics, giving us the autonomy to design, improve, and innovate rather than simply maintain. This is a forward-thinking environment where technical expertise is trusted, continuous improvement is encouraged, and high standards matter.
JOB OBJECTIVE
The Head of Technology Services is responsible for the day-to-day leadership, management, and operational performance of the Technology Services function, covering IT Operations and Software Development. The role ensures reliable, efficient, and cost-effective technology services, while overseeing the successful delivery and support of software development activity aligned to business requirements.
The post holder acts as the senior operational leader for Technology Services, enabling the Technology Services Director to focus on strategic planning, governance, transformation, acquisitions, and wider business priorities.
TERMS AND CONDITIONS
Working Conditions
- Department: Technology Services
- Reports to: Technology Services Director UK & Ireland
- Hours of Work: 09:00am – 05:00pm / Monday to Friday
- Rate of Pay: Up to £80k DOE / £6k Annual Car Allowance
- Work Location: Knowsley (Soon to be relocating to L24)
- Travel Requirements: N/A
- Holiday Entitlements: 33 days including Bank Holidays
- Benefits: Standard Benefits Package
KEY RESPONSIBILITIES
Leadership & People Management
- Lead and manage the IT and Development teams, ensuring clear objectives, accountability, and performance standards.
- Provide coaching, mentoring and professional development support to managers and team members.
- Manage team performance, resource planning, annual objectives, and regular review processes.
- Build a culture of collaboration, service ownership, continuous improvement and practical problem solving.
- Support succession planning and continuity across key operational and development roles.
IT Operations & Service Delivery
- Oversee the day-to-day operation of technology services across the business.
- Ensure IT services are delivered in line with agreed service levels, support processes, and business expectations.
- Manage operational performance across incidents, service requests, problems, changes, and releases.
- Monitor service desk performance, system availability, service quality, and user satisfaction.
- Act as the senior escalation point for major service issues and ensure timely communication with stakeholders.
Infrastructure, Systems & Applications
- Maintain oversight of infrastructure, cloud services, networks, endpoints, and core business systems.
- Ensure business-critical platforms remain available, maintained and appropriately supported.
- Coordinate system upgrades, maintenance windows, technology refresh activity and operational change.
- Support standardisation, resilience, and continuous improvement across operational technology services.
Software Development & Product Delivery
- Provide operational leadership across software development activities.
- Ensure development resources are allocated against agreed business priorities and delivery plans.
- Oversee development, testing, deployment, release management, and application support processes.
- Promote Agile delivery practices, robust documentation, code quality and continuous improvement.
- Work with stakeholders to balance development demand, support commitments, and resource capacity.
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Supplier & Contract Management
- Manage day-to-day relationships with relevant technology suppliers, support partners, and operational vendors.
- Monitor supplier performance against agreed service levels and contractual expectations.
- Support procurement, renewal and commercial review activity for technology services and solutions.
- Identify opportunities to improve value for money, reduce duplication and strengthen service outcomes.
Financial & Resource Management
- Manage operational technology budgets within agreed parameters.
- Monitor expenditure, forecast future requirements, and support annual budget planning.
- Ensure effective use of internal resources, licensing, support contracts, and third-party services.
- Provide clear reporting on team capacity, operational demand, and delivery risks.
Key Performance Indicators
| Area | Example measures |
|---|---|
| Service delivery | Service desk SLA performance; incident resolution times; user satisfaction; major incident reduction |
| Systems performance | System availability; operational stability; successful change and release activity |
| Development delivery | Delivery against agreed roadmap; backlog management; quality of releases; supportability of solutions |
| People leadership | Team objectives achieved; engagement; retention; development plans completed |
| Financial control | Budget adherence; supplier cost control; licence and contract optimisation |
| Continuous improvement | Service improvement actions completed; process improvement; automation and standardisation benefits |
PERSON SPECIFICATION
- Proven experience managing IT Operations and Software Development teams.
- Strong understanding of IT Service Management principles and operational service delivery
- Experience leading multi-disciplinary technology teams in a medium-to-large, multi-site organisation.
- Excellent people management, stakeholder engagement and communication skills.
- Experience managing suppliers, budgets, support contracts and technology service improvements.
- Ability to prioritise competing operational demands while maintaining service quality and delivery momentum.
- ITIL Foundation or higher qualification.
- Agile, Scrum, project management or product delivery experience.
- Experience supporting digital transformation, automation and application modernisation initiatives.
- Experience with Microsoft 365, Azure, Dynamics 365, Power Platform or similar enterprise platforms.
Desirable
- Experience in utilities, telecommunications, construction, field services or a similar operational environment.
HEALTH AND SAFETY RESPONSIBILITIES
You are expected to work safely and responsibly within MJ Quinn’s values, operational policies, procedures, and accepted behaviours, ensuring that you avoid harm to yourself, your colleagues, and the communities in which we operate. As one of our core values, Safety Always Matters, and you play an important role in upholding this commitment. By consistently demonstrating safe working practices and contributing to a positive safety culture, you help ensure that everyone can work safely and go home safely.
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DIVERSITY STATEMENT
MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation. MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.
SUSTAINABILITY
MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business. Our sustainability goals are shaped in accordance with wider business objectives and the core foundations of sustainable development. We have a strong history of engaging with our people and we view sustainability no differently. For MJ Quinn this means creating space for proactive participation in the discussions that shape our sustainability aspirations, learning opportunities at all levels, and harnessing employee passion.
ABOUT MJ QUINN
MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.
Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions. At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.
OUR CORE VALUES
- People-Focused: We prioritise the well-being, growth, and success of our team and partners.
- Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
- Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
- Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.
Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.
This job description is not an exhaustive list of duties. You may be required to undertake additional tasks that are reasonable and relevant to your role, in line with the organisation’s business objectives. The job description will be reviewed and updated as the role evolves to reflect company activities and role requirements. Any changes will be made following consultation with you and in compliance with employment law and equality legislation.
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