MUFG Pension & Market Services
Head of Transformation
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Job Description
A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Overview
The Head of Transformation will bring together transformation activity across global markets into a single, integrated delivery roadmap, ensuring programmes of work are prioritised, governed and executed with clear outcomes, disciplined delivery practices and measurable business impact.
The role holder will be responsible for partnering with senior stakeholders globally across MUFG Corporate Markets, identifying, shaping and driving transformation initiatives that will advance the global business strategy and align to the broader technology operating model.
AI and automation will form part of the transformation agenda and the Head of Transformation will ensure opportunities are assessed and mobilised as part of a broader, global transformation portfolio.
The role holder will own and mature the project management capability and practice across MUFG Corporate Markets globally, ensuring consistent standards, tools, governance, reporting and delivery capability are established to support high-quality execution across global markets and business lines, whilst joining a network of experienced, innovative and dedicated individuals across multiple teams and countries.
The role will be based from one of our stunning offices in London or Leeds and will at times require global travel. As this is a global role, there will be an expectation for flexibility and availability outside of standard office hours.
Your key deliverables and main responsibilities will be:
Strategic Transformation Leadership
- Partnering with the CEO, Executive Leadership Team and senior global stakeholders to understand the MUFG Corporate Markets strategy, business priorities and broader technical model
- Identifying, shaping and prioritising transformation initiatives which will improve client outcomes, operational effectiveness, scalability, risk management and commercial performance across the global business
- Translating strategic priorities into clear transformation programmes, business cases and delivery plans, with defined outcomes, benefits, resourcing and accountabilities
- Ensuring transformation opportunities consider process, technology, data, AI, automation, operating model and capability levers
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Global Portfolio, Roadmap and Delivery Governance
- Establishing and maintaining an integrated global transformation roadmap, bringing programmes of work together into a single view of priorities, dependencies, milestones, risks and benefits
- Leading portfolio governance to ensure the effective prioritisation, sequencing, resource allocation and decision-making across transformation initiatives
- Providing executive-level reporting and insight on delivery progress, risks, dependencies, financials, capability and benefits realisation
- Identifying and removing organisational impediments to delivery, escalating systemic barriers and facilitating resolution across global markets, technology, operations and business teams
Project Management Practice and Capability
- Owning and building out the project management capability and practice across MUFG Corporate Markets, establishing consistent standards, methods, tools, templates and delivery disciplines
- Developing fit-for-purpose governance, delivery frameworks and reporting standards that support consistent execution across global markets and business lines
- Building delivery capability through coaching, mentoring, capability uplift, communities of practice and practical playbooks that enable high-quality programme and project delivery
- Driving continuous improvement in project delivery performance, including prioritisation, planning, risk management dependency management, stakeholder engagement and benefits tracking
Stakeholder Engagement and Change Leadership
- Acting as a trusted advisor to senior leaders, you’ll support alignment on transformation priorities, trade-offs, delivery risks and business impacts
- Facilitating cross-functional collaboration across business units, regions, technology, operations, risk, legal, finance and people teams to deliver transformation outcomes
- Leading change through influence, ensuring transformation initiatives are understood, adopted and embedded across impacted teams and global markets
- Communicating transformation direction, roadmap progress and key decisions in a clear, credible and business-focused way for executive and operational audiences
People Leadership
- Building, leading and inspiring a high-performing global transformation and delivery team, role-modelling MPMS values and creating a culture of accountability, collaboration, pace and pragmatic execution
- Managing delivery capacity, resource allocation and capability planning to meet transformation demand across the global portfolio
- Developing, retaining and mobilising key global talent, proactively identifying capability gaps, succession risks and opportunities to strengthen the global transformation bench
- Creating an environment where globally distributed teams can work seamlessly across boundaries, challenge constructively and deliver at pace whilst maintaining quality and control
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The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Your experience and personal attributes
As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too. You will need:
- Extensive experience leading enterprise transformation, portfolio delivery, programme management or business change functions within complex, global or regulated environments
- Proven ability to partner with senior executives and global leaders to translate strategy into transformation priorities, roadmaps and executable delivery plans
- A strong understanding of technology-enabled transformation, including how process, data, automation, AI and operating model change can be used to deliver business outcomes
- Demonstrable experience establishing portfolio governance, delivery rhythms, executive reporting and benefits realisation disciplines
- Experience building or maturing project management capability, including standards, frameworks, tools, templates and communities of practice
- Exceptional stakeholder management, verbal and written communication and influencing skills, with the ability to facilitate alignment and decision-making across diverse groups
- A commercially astute, pragmatic and outcome-focused leader, capable of exercising strong judgement to prioritise initiatives, manage complex trade-offs and navigate ambiguity effectively
- Strong people leadership capability with previous demonstrable experience building and leading high-performing global teams, uplifting capability and creating a delivery culture built on accountability, collaboration and trust
Financial services or highly regulated industry experience is highly desirable.
Benefits include
- 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year
- Company Pension Scheme
- Medical insurance
- Life Assurance
- Health, wellbeing and lifestyle rewards that can be tailored to support you and your family
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