IAG Transform
Head of Transformation Delivery
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About Us
We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.
IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale.
Purpose of the role
The Head of Domain Transformation is responsible for leading the delivery of strategic transformation initiatives, ensuring programmes are shaped, governed and executed to deliver defined business objectives and benefits.
The role operates at a senior level across the organisation, providing leadership of large-scale transformation activity while establishing strong governance, delivery discipline and stakeholder alignment. It plays a critical role in ensuring initiatives are delivered on time, within budget, and to the required scope and quality, while enabling sustainable change and continuous improvement.
Your responsibilities
Transformation leadership & delivery
- Lead the delivery of large and complex transformation initiatives, from initial shaping through to implementation and benefits realisation.
- Oversee programme delivery across multiple workstreams, ensuring alignment to strategic objectives and business priorities.
- Manage interdependencies across initiatives to ensure effective delivery and transition into business-as-usual operations.
Stakeholder engagement & executive management
- Build and maintain strong relationships with senior leaders and executives across the organisation.
- Act as a trusted advisor and strategic partner, supporting the successful delivery of business objectives.
- Provide clear, concise and impactful executive-level communications and reporting.
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Governance, planning & control
- Ensure robust governance structures, standards and delivery frameworks are in place across all transformation activity.
- Oversee planning, scheduling, forecasting and delivery management across programmes.
- Manage risk, assumptions, issues and dependencies to ensure successful delivery.
Resource & financial management
- Define and manage resource demand across initiatives, including internal and external resources.
- Oversee financial management including budgeting, forecasting and cost control.
- Ensure strong financial governance and benefits tracking are embedded within programmes.
Leadership & team management
- Provide leadership to cross-functional teams operating within a matrix environment.
- Lead and develop teams ranging from small specialist groups to large-scale programme teams.
- Foster a high-performance culture focused on collaboration, accountability and delivery excellence.
Continuous improvement & delivery excellence
- Drive continuous improvement in transformation delivery approaches, tools and methodologies.
- Ensure consistent application of best practice across both agile and waterfall delivery models.
- Support the development of organisational capability in transformation delivery.
Your skills, experience and qualifications
Qualifications and experience
- Significant experience delivering large-scale strategic transformation initiatives.
- Demonstrable experience managing complex programmes across functions and directorates.
- Strong experience working with senior stakeholders and executive leadership teams.
- Experience managing large teams within a matrix environment.
- Experience delivering complex IT, digital or business transformation programmes is highly desirable.
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Skills and capabilities
- Strong leadership, communication and influencing skills at all levels.
- Ability to lead and motivate teams in complex and ambiguous environments.
- Strong financial, commercial and delivery management expertise.
- Proven ability to manage risk, contingency planning and complex delivery challenges.
- Ability to challenge constructively and drive change through fact-based decision-making.
- Strong stakeholder and relationship management capability.
Behaviours and attributes
- Positive, proactive and delivery-focused mindset.
- Resilient and adaptable in a fast-paced and evolving environment.
- Strong ownership and accountability for outcomes.
- Role model for organisational behaviours and ways of working.
- Commitment to continuous improvement and innovation.
What we offer
- The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
- The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses.
- We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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