Ocee & Four Design
Head of UK Operations, Supply Chain & Customer Service
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of Operations, Supply Chain & Customer Service
The Head of Operations, Supply Chain & Customer Service is responsible for leading and optimising the end-to-end operational, supply chain, and customer service functions of the business across the UK. This role ensures products and services are delivered safely, efficiently, cost-effectively, and in a manner that consistently exceeds customer expectations.
To create a high-performing, customer-focused operation that delivers exceptional service, a resilient and efficient supply chain, optimised costs, engaged teams, and a scalable platform capable of supporting the organisation's long-term growth and profitability objectives.
Key Responsibilities
- Provide strategic leadership across operations, production, supply chain, procurement, warehousing, logistics, and customer service functions.
- Develop and implement operational strategies that support business growth, profitability, efficiency, and customer satisfaction.
- Lead and optimise end-to-end supply chain activities, including sourcing, procurement, inventory management, demand planning, and distribution.
- Drive operational excellence through continuous improvement initiatives, process optimisation, automation, and data-led decision making.
- Ensure exceptional customer service standards, building strong customer relationships and delivering high levels of service performance.
- Establish, monitor, and improve key operational and commercial KPIs, ensuring targets for quality, delivery, cost, and customer satisfaction are achieved.
- Build and maintain strong supplier partnerships, leading negotiations, performance management, and risk mitigation activities.
- Lead business planning, capacity planning, and Sales & Operations Planning (S&OP) processes to align demand, resources, and operational capability.
- Develop high-performing teams through effective leadership, engagement, coaching, and succession planning.
- Ensure compliance with quality, health & safety, regulatory, and governance requirements while promoting a culture of continuous improvement and operational excellence.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills and Experience We Are Looking For
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential
- Significant senior leadership experience in operations, supply chain, and customer service management.
- Proven track record of improving operational performance and customer experience.
- Strong understanding of procurement, logistics, inventory management, and supply chain strategy.
- Experience managing customer service functions and driving service excellence.
- Strong commercial and financial acumen.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to lead transformational change and continuous improvement initiatives.
Desirable
- Experience within manufacturing, distribution, wholesale, retail, or service-led organisations.
- Knowledge of Lean, Six Sigma, or operational excellence methodologies.
- Experience implementing ERP, CRM, customer service, or supply chain management systems.
- Professional qualifications in Supply Chain, Operations Management, Customer Experience, Procurement, or Business Management.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London