Aviva
Head of Underwriting, Conduct and Compliance
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Head of Underwriting, Conduct and Compliance
Salary: circa £115,000 – £130,000
Locations: Norwich/ Glasgow/ Leeds/ Perth (UK)
About the Role
The Head of Underwriting Conduct and Compliance is responsible for leading and embedding a robust conduct, compliance, and risk framework across Personal Lines Underwriting. Reporting to the Chief Underwriting Officer, the role ensures regulatory requirements, customer outcomes, and governance standards are integrated into underwriting, pricing, and product activities. The position provides strategic leadership, oversight of conduct and compliance reporting, engagement with regulatory and assurance activities, and drives continuous improvement through effective controls, transformation initiatives, and cross-functional collaboration.
Key Skills & Experience
- Extensive knowledge of the UK General Insurance market, with strong expertise in underwriting, pricing, product governance, and regulatory compliance.
- Proven ability to develop, implement, and oversee robust conduct, risk, and control frameworks that deliver fair customer outcomes and regulatory compliance.
- Strong strategic and commercial acumen, with the ability to translate complex regulatory requirements into practical business solutions and operational improvements.
- Demonstrated leadership experience in building, developing, and managing high-performing teams while influencing and challenging senior stakeholders effectively.
- Excellent analytical, communication, and stakeholder management skills, with experience producing regulatory reporting, board-level insights, and assurance documentation.
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What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Salary circa £115,000 – £130,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 25% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
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Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on +44 7353 138456 or send an email to harjot.kaur@aviva.com
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