Rokstone Underwriting
Head of Underwriting Operations
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Job Title: Head of Underwriting Operations
Entity: Rokstone Underwriting
Department: Underwriting Management
Location: London/Hybrid (3 days in the office)
This isn’t a job description. It’s your invitation.
At Rokstone Underwriting, we don’t hire to fill seats. We bring people in to build something real.
We want people to join us (that person might be you) on our mission to be the world’s most inspiring insurance group, not by playing it safe but by delivering the unexpected and creating meaningful impact. That means backing ideas early, trusting people to own their work and giving them the space to grow faster than they thought possible.
Some people join us knowing exactly where they want to go. Others figure it out once they’re here. Both work here - the question is, will you?
What You’ll Take On (the actual job description)
The Head of Underwriting Operations is accountable for the strategy, performance, governance and transformation of Rokstone's end-to-end Underwriting Operations function, spanning Underwriting Services, Credit Control and outsourced delivery partners. Reporting into senior leadership, the role ensures policy administration, premium processing, debt management, cash collection and allocation activities support underwriting performance, financial objectives and carrier obligations.
What You'll Take On
- Own the Underwriting Operations Strategy & Operating Model:
- Define and deliver the target operating model across Underwriting Services, Credit Control and outsourced partners, ensuring scalable, efficient and controlled operations aligned to Rokstone's growth strategy.
- Lead Operational Performance & Teams:
- Provide leadership through functional managers, driving accountability, capability, workforce planning, service delivery and collaboration across policy administration, premium processing, debt management and cash operations.
- Own Governance, Controls & Data Quality:
- Establish and maintain robust controls, quality frameworks, operational risk management, reconciliations and audit readiness, ensuring accurate policy, premium, debt and cash data across the business.
- Drive Transformation, Technology & Outsourcing:
- Lead the roadmap for automation, workflow improvement, systems enhancement and outsourcing governance, delivering sustainable efficiencies, stronger controls and improved operational outcomes.
- Partner with Senior Leadership & Deliver Business Outcomes:
- Act as the key operational partner to Underwriting, Finance and Technology leadership, owning MI, executive reporting, continuous improvement and strategic initiatives that improve service, cashflow, data quality and business performance.
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You will own the Underwriting Operations strategy, target operating model, governance framework, service standards, control environment, management information, outsourcing oversight and transformation roadmap. You will lead through functional managers, building capability, accountability and operational excellence across teams while driving collaboration between Underwriting Services and Credit Control.
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What it’s Like to Work Here
Expect high standards and the support to meet them. Expect autonomy (not micromanagement) and the chance to collaborate across teams, brands and borders. Here, your ideas are taken seriously, wherever you sit in the business.
We invest when the right tools don’t exist. We listen when our people say something can be better. And when we win, we make sure the people building the business win too. This is a place where performance matters - but so does enjoyment, curiosity and doing work you are proud of.
Who Thrives at Rokstone Underwriting?
We don’t expect you to tick every box. Experience helps, but curiosity matters more. If you are willing to learn, take ownership and ask questions when you don’t know the answer, you’re already off to a great start. We look for people who are:
- Highly organised, proactive, analytical, and collaborative, with strong Microsoft Office skills (including Excel) and the ability to multitask and prioritise effectively.
- Confidence in communicating with others and working together.
- A mindset focused on learning, improvement and follow through.
- An interest in how things work (and how they could be improved).
If this sounds like you, you sound ready for a new chapter of challenge at Rokstone.
Why Apply
Because you want more than a job title. Because you want to grow, not wait your turn. Because you want to be trusted to do good work (and get recognised when you do it). And because you want to help build something inspiring, unexpected and meaningful.
So… challenge accepted?
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