TfL, GLA or OPDC
Head of Venue Hire and Catering
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Job title: Head of Venue Hire and Catering
Salary: Circa £56,000 - £61,000
Grade: Band 3
Contract type: TfL
Reference: 5577
Team: Venue Hire
Contract details: Permanent
Location: London Transport Museum/Hybrid
This role is mainly office-based with some flexibility for hybrid working subject to the requirements of the business. Hybrid working arrangements can evolve subject to business requirements.
Application closing date: 10th September @23.59
Please Note We reserve the right to close this vacancy early should we receive a high volume of applications, therefore we encourage interested candidates to apply as soon as possible.
Application Process:
Please submit an up-to-date CV, maximum 2 pages, and cover letter, maximum 1 page, outlining your relevant experience, career aspirations, and how your skills and expertise will enable you to make a positive impact in this role.
About the Role
London Transport Museum is entering an exciting period of growth, supported by the transformational LTM50 project, which will create new opportunities to expand commercial revenue streams and enhance the Museum's offer.
As part of the Transport for London family, the Museum operates at the intersection of culture, heritage, and commerce. This role will lead the Venue Hire and Catering function, driving revenue growth across venue hire, filming, photography, and catering whilst ensuring exceptional customer experiences and operational excellence.
Reporting to the Enterprise Director, you will be responsible for developing commercial opportunities, leading strategic partnerships, managing key supplier relationships, and ensuring the successful delivery of events within our unique London venues.
Skills & Experience
We're looking for a commercially driven venue hire and events professional with experience of balancing operational delivery with revenue generation.
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You will bring:
- Experience delivering commercial growth within venue hire, events, visitor attractions, heritage, arts, or cultural organisations.
- Strong sales and marketing expertise, with a track record of developing new business opportunities and increasing revenue.
- Excellent stakeholder management skills, with the ability to build credible relationships across internal teams, senior leaders, partners, clients, and suppliers.
- Experience working within complex stakeholder environments where commercial objectives, customer experience, and organisational priorities must be carefully balanced.
- Experience managing procurement exercises, tender processes, and contract negotiations.
- Strong supplier and catering contract management experience, ensuring service excellence, compliance, and value for money.
- A strong operational background with experience leading events from enquiry through to delivery.
- Financial management experience, including budgeting, forecasting, and commercial reporting.
- The ability to lead, motivate, and develop high-performing teams.
- A hands-on approach with the ability to switch between strategic planning and operational delivery.
Why Join Us?
This is an opportunity to take ownership of a well-established commercial function at a time of significant investment and growth. You'll play a key role in shaping the future of London Transport Museum's venue hire and catering offer, working across one of London's most recognised heritage brands.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
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- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme
- Tax-efficient cycle-to-work programme
- Retail, health, leisure, and travel offers
- Discounted Eurostar travel
Equality, diversity, and inclusion
We are committed to equality, diversity, and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge, and experience have been met.
Vetting Process
At Transport for London, safety, trust, and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive, and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
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