Key Job Responsibilities

Event Pre-planning

• Partner with the Senior Project Managers, Project Managers and end client to design, pre-plan and manage all aspects of their expertise or discipline.
• Drive Results - Complete necessary technical drawings, production plans, labour needs, budgets, equipment selection, and interfaces with the warehouse leads, and sub rentals.
• See the Bigger Picture - Assist and support the other departments as necessary by making recommendations on technology, processes, and methodologies.

On-site Management/Operation

• Delivers World Class Service – ensuring their discipline meets or exceeds the client’s needs by managing the production plan, budget, and Encore production/safety standards.
• Do the Right Thing - Set and properly test technical components.
• Operate designated equipment for the event, as needed.
• Provides leadership to their assigned crew, including internal and external team members.
• At all times, the Technical Manager is expected to abide with all health and safety requirements to company and international standards; to ensure that all team members and subcontractors adhere to the same; and to recommend areas of improvement to the HSE Manager.

Post-show Management

• Responsible for post-show management to include: final labour, time sheets, expenses, sub rentals, and any equipment maintenance needs.
• Complete reporting information and feedback from team to the Senior Project Managers and Project Managers for the post show jot form to document for client’s future events.

Customer Service

• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly.

People Development (where they have direct reports)

• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
• Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
• Manage the HR activities including selection, performance management, and learning.
• Provide focused and continued coaching to develop the skills of team members.
• Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.
• Recommend team members for training opportunities, as needed.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• BA/BS Degreed or equivalent experience
• 5+ years of live large venue audio visual
• 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline
• 2+ years crew lead experience (not necessarily direct reports)
• Strong customer service skills
• Excellent organisation skills
• Advanced problem solving skills
• Strong written and oral communications skills
• Ability to travel up to 75%

Competencies

• Exceeds Customer Expectations
• Production Efficiency
• Problem Solving
• Communication
• Teamwork
• Leadership