St Monica Trust
Head of Village Operations
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Salary: £73,000 - £79,443
Hours: 35 hours per week
Working Pattern: On Site across all St Monica Trust Sites
The Role:
At St Monica Trust, we're a Bristol-based charity with over 100 years of supporting older people to live fulfilling, independent lives. Through our retirement villages, care homes, and charitable foundation, we're committed to creating communities where older people flourish through connection, contribution, and choice.
In this role, you'll play an important part in supporting us achieve this vision and helping shape the services, systems, and experiences that make a real difference to people every day.
You'll bring your expertise to an organisation where purpose and impact go hand in hand. Whether through specialist knowledge, problem-solving, innovation, or collaboration, you'll help drive continuous improvement and support the delivery of exceptional experiences for residents, customers, and colleagues.
What You’ll Be Doing:
- Operational Excellence, Compliance, and Standardisation: Overall responsibility through the Village Managers for operational delivery across the Village. Accountable for service quality, environmental standards, Health & Safety, security, and regulatory compliance. Establish a single operational standard across all villages, ensuring residents receive a consistent experience regardless of location. Visible across the sites and to act as the senior operational escalation point. Resolve cross-site issues and escalated complex operational challenges. Oversee out-of-hours arrangements and issues that Village Managers cannot resolve.
- Strategy Implementation: Provide operational insight and evidence to support the Director's strategic planning. Convert agreed strategic priorities into practical delivery across the villages.
- Financial, Commercial, and Operational Performance: Hold Village Managers accountable for their operational and P&L performance. Monitor operational performance and financial outcomes across all sites. Ensure budgets are effectively managed and performance targets achieved. Own the operating rhythm for the villages, including meeting structures, KPI framework, decision-making processes, and monthly performance reviews.
- Continuous Improvement and Efficiency: Lead efficiency and improvement initiatives across Catering, Front of House services, Procurement, and Operational processes. Deliver tangible savings and operational improvements.
- Leadership and Capability: Lead and develop the Village Managers; set objectives, manage performance, strengthen leadership capability within the Villages, and oversee succession planning (including a capable “second line”).
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About You:
We’re looking for someone who can demonstrate the following key skills and requirements:
Essential:
- Substantial experience as an operational leader in a multi-site function or organisation
- Proven track record of raising standards and creating consistency across sites that have historically run their own way
- Confident people leader who can hold experienced managers to account and develop them
- Strong commercial knowledge and understanding of budget, with real profit and loss accountability
- Confident using data and building KPIs; experience using data to inform decision making.
- Able to build rapport and credibility with residents and customers
- Knowledge and application of health and safety rules and regulations
Desirable:
- Previous experience, ideally in retirement living, housing, hospitality, or care-adjacent services
- Existing safeguarding and GDPR knowledge in a residential setting
Why Join St Monica Trust
- Be part of a purpose-driven charity with over 100 years of supporting older people
- Use your professional skills to make a meaningful contribution to communities where older people flourish
- Join an organisation guided by its values of Connection, Contribution, and Choice
- Work alongside passionate, talented colleagues who are committed to making a difference
- Be part of an organisation that encourages innovation, collaboration, and continuous improvement
- Access excellent training, learning, and career development opportunities
- Enjoy a supportive working environment with a competitive rewards and benefits package
- Take pride in knowing your work contributes to improving the lives and wellbeing of older people across our communities and beyond
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In Return You’ll Receive:
- Industry-leading salary
- Flexible working for a better work/life balance.
- Workplace pension scheme with up to 7.5% employer contribution
- 23 days holiday (plus bank holidays) plus extra after 5 years
- Tailored ongoing learning and development opportunities to grow your skills, confidence, and career.
- Cost of living support: Free employee retail discounts platform
- Credit union savings and loans
- Subsidised meals
- Subsidised pool and gym
- Eye tests and glasses
- Employee Assistance Programme and well-being support
- Life Assurance at 4x salary
- Refer a Friend bonus scheme
- Cycle to Work scheme
- Free Parking
Additional Information:
Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy.
Duties must be carried out in compliance with current UK GDPR and with St Monica Trust’s Confidentiality and Data Protection Policy.
This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
The post holder may be required to travel regularly between care home locations and attend meetings, audits, training sessions, or incident reviews across the organisation.
Salary Ranges:
£73,000.20 - £79,443.00
Time Type:
Full time
If you have any queries please email our Recruitment Team - recruitment@stmonicatrust.org.uk
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