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HEAD OF VIP SALES
At Vollebak, we're building clothing for the future. Our products are designed for people pushing the boundaries of science, exploration, adventure and technology. As we've grown, we've built an extraordinary global community of customers, including a significant number of high-value clients who have become some of our strongest advocates.
We're looking for a Head of VIP Sales to lead and grow this part of the business. This is a commercially driven leadership role, responsible for building long-term relationships with our highest-value customers, creating an exceptional client experience, and significantly increasing both our VIP customer base and the revenue it generates.
You'll build a world-class VIP sales programme that combines the personal service of luxury clientele with the pace, creativity and ambition of a fast-growing global brand. You'll know how to identify and engage high-net-worth individuals, understand what motivates them, and build trusted relationships that last for years rather than transactions that last for days.
The ideal candidate has extensive experience selling premium or luxury products to affluent customers. You may have built private client programmes in luxury fashion, watches, automotive, travel, technology or another premium sector.
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Whatever your background, you'll have a proven track record of generating significant revenue through relationship-led sales while delivering an exceptional client experience. You'll own the strategy for acquiring new VIP customers, strengthening existing relationships and increasing customer lifetime value. You'll create highly personalised experiences, from one-to-one consultations and exclusive product access to bespoke events and tailored communications.
Working closely with our founders and the marketing, product and customer experience teams, you'll ensure our most valuable customers receive an experience worthy of the ambition, originality and curiosity that define Vollebak.
We're looking for someone who is highly commercial, analytical and entrepreneurial. You'll be comfortable using customer data to identify opportunities, forecast revenue, set ambitious growth targets and measure performance. Just as importantly, you'll possess outstanding judgement, emotional intelligence and communication skills—knowing when to listen, when to advise and how to build genuine trust.
Success in this role will be measured by meaningful commercial outcomes. You'll grow the number of VIP customers, increase revenue from existing relationships, improve retention, raise average order value and build a scalable VIP programme that becomes a major driver of long-term growth. This role is for someone who enjoys building rather than maintaining. You'll have the freedom to develop new ideas, experiment with new approaches and shape one of the company's most strategically important functions from the ground up.
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You'll be joining a team that moves quickly, thinks differently and believes extraordinary products deserve extraordinary relationships. If you've built trusted partnerships with high-net-worth clients, consistently delivered exceptional commercial results and want to create what could become the world's most ambitious VIP customer programme, we'd love to hear from you.
This is a full-time permanent position available for immediate start, fully office-based at our office in Camden, London.
Benefits
- Competitive basic salary, plus a performance-based commission
- 25 days holiday per year, plus bank holidays
- Your birthday day off
- Company pension
- Yearly clothing allowance
- 50% product discount for personal use
- 25% friends and family product discount
- Life assurance
- Personal Healthcare benefit with access to wider family programme
- Regular company social events
- Further benefits including travel loan, cycle to work scheme, sample giveaways and more
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