Hawes and Curtis
Head of Warehouse
Enfield
Posted about 15 hours ago
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About Us
Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.
The Role
Hawes & Curtis is looking for an experienced and commercially minded Head of Warehouse Operations & Fulfilment to lead our multi-brand warehouse operation. We are looking for someone who can critically assess how the operation currently works, identify inefficiencies and implement a more productive, technology-led and scalable operating model. You will take full ownership of warehouse operations across ecommerce fulfilment, retail store replenishment, goods-in, inventory, picking and packing, dispatch and returns.
Key Responsibilities
Warehouse Operations
- Establish daily, weekly and monthly warehouse performance reporting.
- Take full accountability for inbound, receiving, QC, put-away, replenishment, picking, packing and dispatch.
- Analyse ecommerce orders, store replenishment requirements, deliveries, returns and seasonal peaks to determine required staffing levels.
- Ensure warehouse management has clear visibility of workload, available hours and expected output each day.
- Introduce structured daily planning and warehouse management meetings.
- Plan inbound deliveries with suppliers and Merchandising, including booking slots, handling container and hanging deliveries, and hitting dock-to-stock targets.
- Design and maintain efficient layouts and slotting strategies that reflect sales velocity, seasonality and GOH versus boxed storage.
- Manage wave and batch picking to meet carrier cut-offs and same-day dispatch promises.
- Set up clear escalation and prioritisation for event-critical orders (for example, orders with a wedding date within 7 days).
- Run the daily operational rhythm, including shift briefings, performance huddles and end-of-day reviews.
Warehouse Transformation
- Conduct a complete review of the existing warehouse operation, including processes, staffing, management structure, systems and warehouse layout.
- Identify inefficiencies, processes, duplicated responsibilities and opportunities to simplify the operation.
- Develop and implement a new warehouse operating structure with clearly defined roles, responsibilities and new technology.
- Introduce improved working practices designed to increase output while controlling costs.
- Build an operation that can support significantly greater sales volumes.
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Technology, Systems, & Automations
- Identify opportunities to improve warehouse efficiency through technology, automation and better use of data.
- Assess WMS functionality, handheld scanners, barcode processes, picking technology, inventory management, replenishment systems, carrier integrations, automated packing and labelling, workforce management software and warehouse reporting.
- Develop business cases for technology or automation investments where they can demonstrably improve productivity, accuracy or labour efficiency.
- Work closely with IT, ecommerce, merchandising and other departments to ensure warehouse systems integrate effectively with the wider business.
Ecommerce Fulfilment
- Take responsibility for delivering a fast, accurate and cost-effective ecommerce fulfilment operation.
- Ensure customer orders are picked, packed and dispatched within agreed service levels.
- Improve warehouse processes to support increased ecommerce volumes and peak trading periods.
- Work with carriers and internal teams to improve delivery performance and reduce fulfilment costs.
- Run a fast, accurate returns process to protect margin and stock availability in a category with high returns rates.
- Manage international returns and duties reclaim where relevant.
Retail Store Replenishment
- Ensure stores receive the correct stock accurately and efficiently.
- Improve store replenishment processes and communication between the warehouse, merchandising and retail teams.
- Ensure stock transfers, replenishment and store requirements are processed within agreed timelines.
- Deliver store replenishment accurately and on schedule, including new season launches, transfers and size-run top-ups.
- Work with Merchandising and Retail Operations on allocation logic, delivery schedules and floor-ready presentation (tagged, hung, security-tagged).
- Manage inter-store transfers and stock recalls for markdown, seasonal changeover or quality issues.
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Inventory & Stock Accuracy
- Take ownership of warehouse inventory accuracy.
- Introduce robust cycle-counting and stock-control procedures.
- Investigate stock discrepancies and implement preventative measures.
- Improve stock location management, replenishment and put-away processes.
- Reduce lost, damaged and incorrectly located stock.
- Analyse returns data by reason, product, size and supplier, and share insights with Buying, Product and E-commerce to reduce preventable returns.
Essential Requirements
- Significant warehouse and fulfilment leadership experience.
- Experience within fashion, apparel, retail, ecommerce or another high-volume consumer business.
- Experience managing an omnichannel warehouse supporting both ecommerce and retail stores.
- Demonstrable experience restructuring warehouse operations.
- Strong workforce planning experience.
- Experience with warehouse KPIs and productivity measurement.
- Strong knowledge of Warehouse Management Systems.
- Experience implementing new warehouse technology or automation.
- Strong inventory and stock-control knowledge.
- Experience managing significant warehouse teams.
- Experience managing seasonal and peak trading periods.
- Strong commercial understanding of warehouse costs and cost-per-order economics.
Skills & Attributes
- Strategic thinker, able to look beyond day-to-day operations and plan for long-term growth.
- Ability to streamline operations and make changes where necessary, with the confidence to challenge established ways of working.
- Proven track record of people management and of delivering measurable efficiency improvements.
- Able to work under pressure and consistently deliver the brand's objectives.
- Strong understanding of warehouse and distribution management systems.
- Awareness of AI solutions and the judgement to apply them where they add value to the operation.
Please note this role is based on-site in our warehouse in Enfield, England
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