CVS Group UK
Head Receptionist / Senior Administrator
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Senior Administrator / Head Receptionist
Part-time or Full-time considered - Monday to Friday
Salary
Salary depending on experience
About Us
We are seeking an enthusiastic and experienced Senior Administrator / Head Receptionist to join our friendly and experienced team of equine vets, nurses and administrators providing first opinion work, 24/7 emergency care and elective surgery.
About the Role
If you have a passion for outstanding customer service, with experience from a similar role managing a team and are keen to make a difference, in a busy veterinary environment, we would love to hear from you. You will need to have in-depth equine knowledge from either owning or working with horses (no veterinary experience is required).
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In this role, you will be responsible for managing the team of two receptionists, to ensure we provide excellent customer service, multi-tasking administration tasks and supporting the Practice Director in various duties including finance, Health & Safety and rotas.
Responsibilities
- Answering calls
- Diary management
- Welcoming clients to ensure every call or visit is a positive experience
- Managing appointment bookings
- Handling queries and taking payments
- Arranging medication orders
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Requirements
- Detail driven with excellent written and verbal communication skills
- Confident telephone manner
- Experience of using various IT systems (full training is given)
- Positive ‘can do' attitude
Benefits
We offer an excellent benefits package starting at 25 days holiday, pension, discounted healthcare and staff discounts for equine and companion animals, along with a competitive salary, depending on experience.
How to Apply
See our website for more information on who we are:
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