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Head Reservationist
Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass fed beef, cooked over charcoal and paired with award winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have raised over £1 million for Action Against Hunger, while being recognised as one of the Best Companies to work for year after year.
As Head Reservationist at Hawksmoor, you’ll lead the reservations and guest relations team, ensuring every arrival, enquiry and seating flows seamlessly. This is not a desk only job. You’ll be actively welcoming guests, managing the reservations desk during service, coordinating cloakroom and seating, and working closely with floor teams to deliver warm, genuine hospitality from the first contact to the final goodbye.
What You’ll Do
- Lead and support the reservations and host team to deliver exceptional guest service
- Manage bookings across phone, email and online channels with accuracy and warmth
- Greet and seat guests, oversee cloakroom and manage the flow of the restaurant during service
- Communicate clearly with floor, kitchen and management teams to support smooth service
- Handle special requests, VIP bookings and guest enquiries with confidence and care
- Support events, group bookings and buyouts in partnership with the wider management team
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Who You Are
- Experienced as a Head Reservationist, Reservations Manager or senior front of house leader in a quality hospitality environment
- Highly organised with excellent communication skills
- Calm, confident and solutions focused under pressure
- Naturally welcoming and professional with guests
- A supportive leader who enjoys developing people and raising standards
Our Values
- Welcome Everyone - We create warm, inclusive spaces where people feel genuinely welcome.
- Work Hard and Be Nice to People - We set high standards and treat each other with kindness and respect.
- Hit Hawksmoor Standards - We care deeply about quality and consistency every day.
- Keep Evolving - We stay curious, open to feedback and always looking to improve.
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Benefits
- Tronc paid for every hour you are at work including breaks and holidays
- Free staff meals on shift
- 50% off food at Hawksmoor when dining with loved ones
- Income protection and death in service cover
- Paid annual volunteer days
- Stream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping and experiences
- Restaurant welfare budget for snacks, drinks and support
- Training and development with clear progression opportunities
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.
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